Sales Representative

Company: School Outfitters
Location: Cincinnati
Posted on: May 9, 2024

Job Description:

About the job:The Flex Sales Representative is a member of the sales team who is responsible for helping customers obtain the information they need to purchase from School Outfitters via various channels of business. Responding to incoming customer calls, chats or other sources while building rapport and strengthening relationships with existing customers. Answering questions and educating customers on product solutions to meet their project needs. Promotes, sells and secures orders from prospective and existing customers.This position is designed to be a cross-trained individual that can be used to support several positions within the Sales department. The person will support all avenues of sales including, but not limited to, phone sales, chat sales, business development, web/transom sales leads, tradeshow leads, assisting with SPM leads as well as any other position within the sales department that may need assistance based on the needs of the business.This position will serve a primary work group and participate in the shift rotation with the rest of the work group. There will be times though when the Flex Sales Representative will not be logged in to the phone or Live Person depending on the time of the year and needs of the business. It is expected, however, that May through September will be spent in normal sales type activities directly engaging with customers via inbound phone calls or incoming chat requests.Compensation package range $41k-$47k What a typical day would look like:Responds to inbound sales calls and effectively assists customers.Responds to inbound chat inquiries and effectively assist customers via the Live Person instant messaging network.Make outbound calls to current School Outfitters accounts to generate new prospects, grow current business and educate customers on company's core competencies.Facilitates team training and shares in-depth customer knowledge with the management team.Qualifies and develops sales ready leads through targeted outbound calling and emails.Attending tradeshow events and customer installations as needed, to coordinate logistics and provide onsite support.Develop and maintain sales pipeline of opportunities to achieve lead generation goals as established by the Company.Assisting the company in cultivating leads within the K-12 market.Aids customers with their questions and probes to understand the customer's needs.Offers solutions to secure or retain the customer's business and grow the relationship by offering compatible products.Provides price quotation and additional information the customer may need to consider a purchase.Persuades the customer to purchase by asking for the order and effectively responding to any objections.Completes outbound telephone calls and emails to follow-up with the customer to close the sale.Achieves sales targets and daily activity metrics by maximizing opportunities.Exemplifies proper etiquette when speaking with customers and provides a positive customer experience.Participates in training including product, software and sales training.Assist with account research documents and complex quotes, as needed.High level of understanding of SO's full product assortment, especially our Exclusive Brand, and what products will solve our customer's needs.Experts on contracts and key accounts within territories.Assume additional responsibilities as needed.What you will bring to the team:Ability to multi-task (handling 3-4 chats concurrently).Ability to resource product information via tools that are provided to you.Ability to independently research information via the internet.Ability to work under pressure meeting customer's deadlines.Working knowledge of Microsoft applications and ability to navigate multiple computer systems as once.Strong verbal and written communication skills.Strong active listening skills.Self- motivated and driven with the ability to work in a fast-paced environment.Sales experience is a plus.Chat experience is a plus.Ability to occasionally travel and attend sales events or exhibits.Superb attention to detail while multi-tasking and demonstrating thorough organization with all sales activities.Enjoys working cohesively in a team atmosphere to achieve team goals.Thrives in a fast past, ever changing environment.Work perks at School Outfitters:Medical, dental, vision, and HSAPaid benefits: life insurance and short and long term disabilityTraditional 401k with company match and Roth IRACompany Stock within our ESOPGenerous PTOPaid company holidays and floating holiday to use throughout the yearWellness discounts and reimbursementsProfessional development opportunitiesMental health resources1:1 financial planning resources100% paid parental leaveFlexible WFH, both remote and in-office opportunitiesFully stocked kitchen, catered lunches, and in-office happy hoursEmployee ran committeesWho we are School Outfitters is committed to outfitting dynamic learning environments where students can excel and educators can thrive. A 100% employee-owned and operated retailer of school furniture and equipment, we have the know-how and resources to help project stakeholders plan and design a single classroom or a school-wide renovation. Our sales specialists provide expert phone and chat help and can manage furniture projects from start to finish. We handle marketing, product management, I.T., sales and customer service in-house, and are proud to be a Top Workplaces Award winner for more than 10 years in a row.School Outfitters is an equal opportunity employer: EEO - Minorities / Females / Disabled / Veterans.

Keywords: School Outfitters, Covington , Sales Representative, Sales , Cincinnati, Kentucky