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Tax Examining Technician *12 Month Roster Seasonal*

Company: The Department of the Treasury
Location: Covington
Posted on: January 16, 2020

Job Description:



Duties

Summary

WHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

See Other Information for Locations.



Responsibilities

WHAT DOES A TAX EXAMINING TECHNICIAN DO? IRS employs Tax Examining Technicians (TETs) in many areas throughout the Service. In the W & I function, TETs assist management by providing oversight and direction, assigning case referrals, and answering customer inquiries to resolve issues such as tax processing. As an EPSS TET you will provide technical support to electronic filers via a call site Help Desk. This may include e-file acceptance, suitability, and reconsideration reviews, as well as resolving technical errors the customer may encounter during transmission or software testing.

As a Tax Examining Technician you will:

  • Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.
  • Review status of the case, and/or to make account adjustments.
  • Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses.
  • Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question, mutual interests, and to make sure they understand their responsibilities.
  • Interpret the law as it relates to the issues and if affects the performance and efficiency of the Internal Revenue Service.
  • Educate taxpayers on action(s) needed to achieve compliance with tax filing/liabilities.
    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    07

    Requirements

    Conditions of Employment
    • Click "Print Preview" to review the entire announcement before applying.
    • Please refer to "Other Information."
    • Must be a U.S. Citizen or National
    • IRS Employees with Career or Career Conditional Appointments

      -

      Qualifications

      You must meet the following requirements by the closing date of this announcement. ed on a combination will be identified in the online questions.

      GS-5 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes: researching and/or initiating actions on tax issues and all required information for correction of accounts and records; Interpreting taxpayer information; Verifying and/or adjusting taxpayer accounts; Securing payment of delinquent taxes; and/or determining financial, and uncollectible information. Other examples may include: Technical advisor, OJT coach, classroom instructor, or reviewer.
      OR
      You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
      ORYou may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

      GS-6 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: using an automated system to adjust tax, penalty, and interest; Recognized indications of tax fraud and abuse; Resolved problems, processed referrals, and/or worked with cases previously closed, bankruptcy, innocent spouse, employee cases, unpostables, restricted interest, and manual refunds; Performed phone duties; Proposed adjustments to income, deductions, payments and/or taxes and determined acceptability of the taxpayers' explanation.

      GS-7 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-6 grade level in the Federal service. Specialized experience for this position includes: using business tax law, the IRM, the IRC, IRS collection techniques and enforcement actions, tax forms, notices, bills, and other documents to advise the taxpayer of options for meeting tax obligations; Investigative/probing techniques to solicit relevant information; Communicating specialized information orally or in writing with internal and external customers inventory management procedures; and have demonstrated the ability to provide clear and concise replies to taxpayers or their representatives.
      - The experience may have been gained in the public sector, private sector or . One year of experience refers to full-time work; part-time work is considered on a prorated basis.
      -To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

      In addition to the above requirements, you must meet the following, if applicable:
      For GS-06 and GS-07, you must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

      Education

      Additional information

      21 Positions are located in Wage and Investment, Customer Account Services, Electronic Products & Services Support at the following locations:

      10 vacancies to be filled at 310 Lowell Street, Andover, MA
      11 vacancies to be filled at 333 Scott Street, Covington, KY

      POSITION DESCRIPTIONS: 97814 GS-05; 97815 GS-06; 97816 GS-07
      An IRS intranet website is available for IRS A PM/C SharePoint site is available for IRS Employees at :

      CONDITIONS OF EMPLOYMENT:
      • We may select from this announcement or any other source to fill one or more vacancies.
      • This is a bargaining unit position.
      • Alternative work schedule, staggered work hours or telework may be available.
      • Tour of Duty: Andover, MA Monday - Friday, 9:30 a.m. - 6:00 p.m. and/or 12:00 p.m. - 8:30 p.m.
      • Tour of Duty: Covington, KY Monday - Friday, 9:30 a.m. - 6:00 p.m.
      • Eligible for Health and Life Insurance.
      • Season Length: Covington, KY 8-10 Months.
      • Season Length: Andover, MA 6-8 Months.

        How You Will Be Evaluated

        You will be evaluated for this job based on how well you meet the qualifications above.

        Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
        Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13.

        Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at
        Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

        Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

        If you are a displaced or surplus Treasury employee eligible for the , you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.

        To preview questions please .

        Background checks and security clearance

        Security clearance



        Drug test required

        No

        Required Documents

        A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

        All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. ( are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view .

        Career Transition Assistance Plan (CTAP) Documentation: If you are a displaced or surplus Treasury employee, click for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

        IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

        PERFORMANCE APPRAISAL/AWARDS: Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

        EDUCATION DOCUMENTATION: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.

        A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .

        If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the

        If you are relying on your education to meet qualification requirements:

        Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

        Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.Overview

        Open & closing dates
        12/27/2019 to 11/02/2020

        Service
        Competitive

        Pay scale & grade
        GS 05 - 07

        Salary
        $16.91 to $29.05 per hour

        Appointment type
        Permanent

        Work schedule
        Full-Time - Seasonal



        Fair & Transparent

        The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

        Equal Employment Opportunity Policy

        The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.


        • Reasonable Accommodation Policy

          Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

          A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

          Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
          • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
          • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
          • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

            You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

            Learn more about or

            Legal and regulatory guidance
            • Financial suitability
            • Social security number request
            • Privacy Act
            • Signature and false statements
            • Selective Service
            • New employee probationary period

Keywords: The Department of the Treasury, Covington , Tax Examining Technician *12 Month Roster Seasonal*, Accounting, Auditing , Covington, Kentucky

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