Marketing Assistant - Customer Support

Company: Marketing Firm
Location: Covington
Posted on: November 25, 2022

Job Description:

We are seeking a Marketing Assistant - Customer Support Representative to join our team! You will be asset in streamlining the customer experience. This individual will be internal in providing knowledge in care for our customers and be an extension of our clients. We pride our business on the employees that we have and their ability to use excellent customer relations to catapult our business to the top.

Every client our firm serves comes to us with a unique vision for success. Whether we're working with a small start-up or a global giant, we know how to tailor and scale our outreach to fit their needs. Our Event Assistant works side by side with our Promotion Management Team to execute promotional strategies on behalf of our clients. Individuals in this role are expected to:



Responsibilities:


Provide information about the products and services


Troubleshoot and resolve event issues and concerns


Provide customer support and handling customer inquiries


Document and update customer records based on interactions


Generating quotes, processing payments & reporting claims


Provide customer support and handling customer inquiries


Develop and maintain a knowledge base of the evolving product and services offerings


Conducting policy reviews and providing details on updates


Providing excellent client service


Relationship building with new and existing clients

Keywords: Marketing Firm, Covington , Marketing Assistant - Customer Support, Advertising , Covington, Kentucky