Office Coordinator - Front Desk/Call Center
Company: Poulin Willey Anastopoulo, LLC
Location: Lexington
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Description: We’re hiring an
Office Coordinator to be the first friendly face (and voice) for
our clients. If you love helping people feel welcome, can juggle
front desk responsibilities with ease, and thrive in a professional
yet compassionate environment, this could be the perfect fit. As an
Office Coordinator at Poulin | Willey Trial Lawyers, you’ll be the
first point of contact for clients and visitors—whether in person
or over the phone. You’ll make sure every interaction leaves a
positive impression while also helping our legal teams stay
organized and connected. What You’ll Do Greet clients and visitors
warmly, creating a professional and welcoming experience. Answer
and route incoming calls with clarity, empathy, and urgency.
Collect and log basic intake information in our case management
system (Litify). Transfer clients to the right team members and
ensure every call is documented accurately. Schedule and coordinate
in-office meetings, including conference room use. Keep the office
environment clean, organized, and client-ready at all times.
Participate in team meetings to stay aligned on client service
standards and goals. Uphold our Core Values in every client and
team interaction. Requirements: Previous experience in front desk,
office administration, or client-facing service. Customer service
or call center experience strongly preferred. Excellent
communication skills—both written and verbal. Organized,
detail-oriented, and comfortable managing multiple priorities.
Professional, empathetic, and client-centered approach. Familiarity
with office or case management systems (Litify experience a plus).
High school diploma or equivalent required; additional training in
office administration or customer service is a plus.
Keywords: Poulin Willey Anastopoulo, LLC, Covington , Office Coordinator - Front Desk/Call Center, Customer Service & Call Center , Lexington, Kentucky
