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Convention Service Manager OEM

Company: Embassy Suites Cincinnati Rivercenter Covington
Location: Covington
Posted on: February 10, 2020

Job Description:

Job Summary The Convention Service Manager is responsible to coordinate arrangements for group meetings andconventions. Plans, coordinates, and implements special events and other meetings, conferences andspecial projects. Performs initial contract negotiations and vendor service agreements in addition toensuring that the administrative functions for all Sales positions and the Director of Sales andMarketing are handled, performing duties personally or through subordinate supervisors.Management-level associates are expected to work as much of each workday as is necessary tocomplete their job responsibilities; for OEM associates, overtime does apply and is calculatedaccordingly. Education & Experience College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Must be proficient in Windows operating systems Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing,identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources andconsider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, clarifying and resolving the concerns and issuesraised by coworkers and guests. Must be able to work with and understand financial information and data, and basic arithmeticfunctions. Job Duties & Functions Approach all encounters with guests and employees in an attentive, friendly, courteous and service-orientedmanner. Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required byscheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include compliance with theAimbridge Hospitality dress code and wearing name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe andefficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers, AlcoholAwareness, CPR and First Aid. Comply with attainment of individual booking goals. Maintain Sales files in an organized fashion and as per specified standards. Maintain Accounts Coverage Program. Complete monthly competition statistics of all area hotels and turn into the Director of Sales by thefifth of each month. Complete all "Month End" reports for the Director of Sales and send to Corporate by the 5th of eachmonth. Type and process all contracts, proposals, memos and general correspondence for sales staff. Type and distribute all banquet event orders, banquet checks and Daily Event Sheets for the CateringManager. Assist with the administration of the checkbook accounting system as directed by the Director ofSales. Order and maintain all Sales forms and collateral as specified and participate in monthly inventorycounts. Answer phones for sales/catering staff if not picked up by third ring; Record messages as appropriate. Conduct monthly audit in Delphi system for Critical Dates, Double bookings, rate discrepancies printdaily reports for DOS as needed and requested via Delphi and On Q. Assist the Transient Sales Manager with, processing, distribution and maintain a follow up tracesystem for all RFP's as directed by DOS. Maintain trace system for all Sales and Catering Mangers and DOSM in respect to monthlycommission/rebates for said groups. Ensure check requests, W9's, and PO's are copied and filed in. Sales Checkbook and distribute to Accounting as received or said trace dates established. Oversee and maintain efficient operation of the e-mail system. Maintain GRC log audit monthly for accuracy and update accordingly for booking status per SalesManager. Consults with representatives of client group or organization to plan details such as number ofpersons expected, display space desired, and food service schedule. Plans, coordinates, and implements special events and other meetings, conferences and specialprojects. May be expected to perform initial contract negotiations and vendor service agreements, up sellfood and beverage. Notifies various department heads of arrangements made. Coordinates and organizes Pre and Post Cons. Creates and distributes weekly group resumes for all Sales bookings. Works directly with Banquets and AV per clients needs. Inspects rooms and displays for conformance to needs and desires of group. Arranges publicity, special functions, adjusts complaints, and performs other duties to promotegoodwill. Complete and pass requested system training to assist with daily job per the DOSM request. Attend monthly all-employee meetings and any other functions required by management. Attend weekly F&B meeting. Attend monthly F&B promotional meeting. Be familiar with all Aimbridge Hospitality sales policies and house rules. Ensure employees are at all times, attentive, friendly, helpful, and courteous to all guests, managers,and fellow employees. Meet and greet onsite contacts. Abide by Prime Selling Time (PST). Order all A/V equipment for functions (if applicable). Handle inquires as part of Inquire Day Program. Any other duties as required.

Keywords: Embassy Suites Cincinnati Rivercenter Covington, Covington , Convention Service Manager OEM, Executive , Covington, Kentucky

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