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Director, Customer Solutions - Employee & Associate Content

Company: Fidelity Investments
Location: Covington
Posted on: July 29, 2022

Job Description:

Job Description:As a Director, Customer Solutions you will work within the WI Agile framework as a member of the Customer Solutions Chapter. With the Squad Leader, provide effective product leadership and management of the product backlog with a focus on communication, risk mitigation, quality assurance, effective delivery and building trusting relationships. Directors in Customer Solutions must be highly motivated, "self-starters" with a sense of ownership, and a strong desire to succeed. You will be a key member of the Workplace Investing Language Translation Capabilities squad within the Employee and Associate and Content Product Area working closely with a team of cross-functional, multi-disciplinary, and dedicated squad members responsible for delivering specific business goals.Expertise You Have Ability to prioritize iterative product releases leading to a successful customer experienceProficiency in various business analysis methodologies, including data analysis, uses case development, story writing, and user acceptance testing and product documentation.Bachelor's degree preferredAgile mentality: experience with Jira or similar Agile backlog management tool preferredProficient in MS Word, Excel, and PowerPointSkills You BringStrong leadership skills with an ability to lead with empathy to resolve conflictsOutstanding listening, communication, and facilitation skillsStrong negotiation and conflict resolution skillsProven time management and organizational skills; able to balance multiple competing prioritiesExcellent critical thinking, analytical and problem-solving skillsAbility to clearly articulate product vision and featuresAbility to participate in technical discussions, help make technical trade-offs, and set criteria for Minimum Viable Product (MVP)Ability to find opportunities to innovate and take thoughtful risks to get the work done better and fasterNegotiation, influencing and enterprise navigation capabilitiesStrong consulting orientation with a demonstrated ability to establish relationshipsValue you DeliverReview Sprint Goals at the end of every Sprint and provide sign off; has authority to accept or reject work doneAssist with quarterly planning activities and ongoing prioritization of squad backlogApply expert knowledge and act as a trusted advisor by providing consultation services to internal clients in areas of critical initiativesParticipate in defining product vision, roadmap, and growth opportunitiesIdentify, define, and articulate strategic product initiatives/roadmaps for the squadEffectively present information and roadmap progress to Tribe and Domain leadershipAssist Squad Leader with developing a strong team that enables its members to work successfully within the Scrum frameworkAssist with the elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a single sprintBacklog management and prioritizationUnderstand Workplace Investing business and organizational structuresIdentify business needs and improvement opportunities; develop use cases and propose solutionsWork with key partners to define product features and maintain awareness of internal and external market trendsActively manage partner expectations and maintain strong communication throughout each releaseEstablish and facilitate meetings to include demos of sprint deliverables and impact analysis resultsLead organizational readiness activities, addressing obstacles and opportunities related to product deliveryConvey business value of technology initiatives to Scrum team members including QA and Development resourcesBuild effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completionCertifications:Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working."We invite you to Find Your Fidelity at fidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email toaccommodations fmr.com, or by calling 800-835-5099, prompt 2, option 3.PDN-95d882eb-002b-4e42-8014-b10d17bb492c

Keywords: Fidelity Investments, Covington , Director, Customer Solutions - Employee & Associate Content, Executive , Covington, Kentucky

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