Performance Delivery Manager - Process Improvement

Company: Fidelity Investments
Location: Covington
Posted on: July 29, 2022

Job Description:

Job Description:Performance Delivery Manager- Process ImprovementAs a Performance Delivery (PD) Manager you will be an individual contributor delivering operating model transformation. The incumbent will have an entrepreneurial spirit while supporting significant, cross-functional projects. There will be a heavy emphasis on aligning people, process, and technology initiatives while routinely using significant judgement on sophisticated business problems requiring advanced understanding of the functional areas involved. A broad knowledge of multiple disciplines is required to proactively negotiate across functions to influence priorities, timeline, and expectations. You will regularly interact with business leaders and their teams to deploy solutions to drive impactful business value.The TeamPerformance Delivery is a Center of Excellence responsible for the development and deployment of leading practices and solutions within Fidelity Investments Workplace Investing (WI) business unit. We partner with WI's Sales, Service, and Transaction Processing core functions and many supporting functions to deliver value across a broad portfolio of cost and revenue improvements while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. The experience gained and network developed while working cross-functionally builds the team's capabilities and brand as corporate athletes, supporting Fidelity's commitment to firm mobility.PD delivers measurable value by offering industry-leading business performance capabilities delivered by top-tier talent that are highly collaborative with our business partners. The elite talent on the team embraces a culture of associate ownership of the Performance Delivery practice and shared ownership of the functional business goals and objectives. Each team member plays an important role in building the team's bench strength, standards and best practices, efforts toward diversity and inclusion goals, and career development. And they have fun doing itThe Expertise You HaveDesign, redesign, and improvement (4 years) - familiarity of six sigma, lean, agile, and quality management methodologiesProject execution and delivery - proven success autonomously leading business improvement projectsAnalysis using detailed data sets - including cost analysis, value frameworks, data analysis, critical thinking, modeling, and data flowsFacilitation of business requirements and partnering with technology experts on automation opportunitiesFinancial Services / Benefits Outsourcing industries experience is a plusBachelor's degreeThe Skills You BringCuriosity - learn and uncover the root of exciting and often ambiguous business situations through respectful questioning, research, and investigationProblem-solving - understand objectives and offer innovative, yet realistic solutionsCommunication - verbal and written for presentations and experience facilitating large, cross-functional working sessionsAutonomy and ownership - owns the outcome and partners across the organization to influence all levels of management and peersChange management - influential leadership with refined organizational intuitionThe Value You DeliverLead business teams to identify challenges, understand current state, develop future state solutions, and execute on the most impactful changesInvolved throughout the life of a project from idea generation through full executionResearch, test, and develop standard methodologies for Performance Delivery associates to use as they approach business challenges and deliver value across our organizationCertifications:Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working."We invite you to Find Your Fidelity at fidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email toaccommodations fmr.com, or by calling 800-835-5099, prompt 2, option 3.PDN-95d68d7d-c28b-49fd-a4d1-5dcd86067494

Keywords: Fidelity Investments, Covington , Performance Delivery Manager - Process Improvement, Executive , Covington, Kentucky