Associate Service Account Manager

Company: Unlimited Technology Systems LLC
Location: Covington
Posted on: August 1, 2022

Job Description:

About Unlimited:
Unlimited Systems is a group of healthcare leaders, tech gurus, and client success champions committed to enhancing the operational and treatment delivery success of specialty healthcare providers. For nearly two decades, we ve been delivering market-leading technology solutions proven to help cancer care centers automate complex tasks and more efficiently provide lifesaving treatments to patients.

As a Cincinnati Top Workplace (2019, 2020, 2021), we take pride in maintaining a healthy work environment that supports and recognizes the contributions of every team member. Individual success at Unlimited Systems is boosted by ensuring team members know the organizational goals, how we are accomplishing them, and how each person can contribute. With Unlimited Systems, you will have the opportunity to demonstrate and further develop your skills in customer relationship management, professional consulting, healthcare technology, and leadership. If you meet the following prerequisites and want to have fun while developing increasingly valuable skills, and make good money while doing it, we look forward to meeting you.

Minimum Qualifications:
- Bachelor s Degree in Business Administration or relevant field required
- Eligible to work in the United States without visa sponsorship

Associate Service Account Managers Characteristically Have:
--- Dedication to creating positive client relationships and experiences
--- Ability to influence collaboration across teams
--- Exceptional verbal and written business communication skills
--- Ability to manage multiple tasks with varying priorities
--- Strong organizational and problem-solving skills
--- Demonstrated the ability to engage in conflict resolution with a balance of empathy and accountability
--- Defines success collectively and places higher value on achieving team goals over status and ego
--- Goes above and beyond to achieve results and are always contemplating the next step
--- Good interpersonal skills and tend to understand how to deal with others effectively

Responsibilities of the Service Account Manager Include:
--- Building and maintaining relationships with key contacts from your assigned client base
--- Leading standing calls with client to report on initiatives and projects
--- Coordinating ongoing communication of solutions and software enhancements to your client base
--- Taking lead on, and bringing to resolution, client escalations related to service and support
--- Identifying high priority issues and responding with a standardized escalation process
--- Leveraging financial KPI data analysis to guide best practice coaching to customers
--- Acting as an escalation point for internal teams and assisting with client-facing communication
--- Creating and maintaining client specific documentation in ServiceNow
--- Responding to high priority client demands by digging into client environment to better understand the issue and utilizing internal resources to understand options for resolution.
--- Travel 25%

Compensation Plan:
--- Full-time position - base salary commensurate with skills/experience plus travel incentive(s)
--- Structured annual bonus program
--- Company matching 401(k)
--- Health and Dental insurance premiums paid in full by Unlimited Systems
--- Sponsorship of professional training opportunities

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services and products, visit .

Keywords: Unlimited Technology Systems LLC, Covington , Associate Service Account Manager, Executive , Covington, Kentucky