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NQ Service Delivery Manager

Company: Fidelity Investments
Location: Covington
Posted on: September 21, 2022

Job Description:

Job Description:The RoleAs a Service Delivery Manager, you will work closely with clients and internal business partners to provide seamless plan administration support for Non-qualified (NQ) plans. By providing operational subject matter expertise, running annual enrollment events and delivering positive outcomes, you will have the ability to improve the plan sponsor and participant experience!The Non-qualified (NQ) Service Delivery Manager operates as the subject matter expert for NQ plan set-up consultation on standard methodologies and preferred solutions. In addition to directly connecting with the plan sponsor, you will be rapidly growing your network by working with business partners from a wide array of groups including: Relationship Management, Client Service Operations, Implementation, Legal, Compliance, Communications and Education, Participant Services, Stock Plan Services.The\u00A0Expertise\u00A0and Skills You Bring

  • 3+ years of related experience working with retirement plans and interacting with Plan Sponsors
  • Bachelor s Degree or equivalent work experience
  • Experience with Non-qualified Plans preferred
  • Excellent interpersonal and client communication skills
  • Proven capability to collaborate with plan sponsors and internal business partners
  • Ability to explain technical information in a manner that is understandable to external clients and internal business partners
  • Good use of judgment and the ability to influence and implement strategies with clients
  • Ability to work in a team-based, multifaceted, fast-paced and deadline-oriented environmentThe\u00A0Value\u00A0You Deliver
    • Providing technical expertise and support to clients and internal business partners on NQ plan operational processes and complex issues
    • Running NQ Online Enrollment (OLE) projects to insure excellence in administration of online enrollment windows
    • Influencing clients to embrace preferred solutions and services
    • Supporting key initiatives that drive process improvements and increase customer satisfaction
    • Providing support to client management for clients modifying plan features and services
    • Performing plan reviews to mitigate risk and confirm operational excellence
    • Facilitating the process to address NQ 409(A) violations according to IRS guidelinesCertifications: Company OverviewFidelity Investments is a privately held company with a mission -to strengthen the financial well-being of our clients. -We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a -, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling \u0022.\u0022We invite you to -Find Your Fidelity -at -.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to -, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments, Covington , NQ Service Delivery Manager, Executive , Covington, Kentucky

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