Director, Workforce Optimization

Company: Fidelity Investments Inc.
Location: Covington
Posted on: March 16, 2023

Job Description:

Job Description:Are you passionate about helping leaders solve complex challenges and influencing business strategy to drive scale & efficiency across financial services Operations? As a Director in the Global Workforce Optimization (GWO) team, you will interact with all levels of leadership, using data driven insights, critical problem solving, and impactful communication to translate insights into action, influencing strategic business and workforce decisions. We are passionate about creating an energized team that isn't satisfied with the status quo and offers exciting opportunities to learn and develop, while making a difference across the organizations and leaders we support.The Expertise You Have

• Success at leading and working with cross-functional teams to create strong business cases to deliver strategic change
• Ability to demonstrate strong problem solving and troubleshooting skills while exercising mature judgment
• Experience using excellent oral and written communication skills, including presentation skills, to communicate to and influence business leadersThe RoleThe GWO Director will partner closely with business leaders and support functions to build and evaluate ongoing operational staffing needs and long-range planning. We provide consulting and analytical insights to drive strategic decisions, including future projected demand, staffing strategies, identification and prioritization of improvement opportunities, business investments and multi-year site strategy. We also participate on and lead initiatives with broad scope and impact to provide business leadership with new perspectives and innovative ways to further optimize the workforce.The Skills You Bring
  • Intellectual curiosity and analytic experience that will result in key insights and solutions for sophisticated business challenges
  • Experience with digital analytical tools and visualization software to effectively communicate performance and identify key insights is a plus
  • Ability to develop and influence relationships across all management levels
  • Highly organized and able to prioritize your work independently, managing multiple task assignments
  • Excellent oral and written communication skills (including presentations) used to share ideas and influence key business leaders down to front-line managers
  • Strong project management skills will provide structure to enable successful results
  • Comfort with ambiguity and broad challenges, shifting priorities, and unexpected events
  • Understanding of financial/accounting or workforce management principles is a plusThe Value You Deliver
    • Work closely with leadership and business partners to deliver analysis and insights to support the development and ongoing assessment of operational forecasts, staffing strategies, and multi-year business plans
    • Identify trends and relevant information to help management to build effective staffing plans, evaluate performance, and clearly understand team and associate capabilities
    • Create innovative solutions and process improvements in partnership with managers and associates, contributing to scaling the organizationThe TeamGWO partners with all levels of the organization to drive scale and efficiency across Fidelity's Workplace Investing business. We do this by developing fact-based, data-driven insights to inform multi-year business strategies and the day-to-day execution of business plans. Our methodologies and analytics enable our business leaders to better understand their organizations' capabilities and establish a credible point-of-view for strategic staff planning, budgeting, and workforce optimization opportunities.Please see below for the salary range for work locations in Colorado only:N/APlease see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/APlease see below for the salary range for work locations in California only:N/APlease see below for the salary range for work locations in Washington only:N/ACertifications:Company OverviewFidelity Investments is a privately held company with a missionto strengthen the financial well-being of our clients.We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "."We invite you toFind Your Fidelityat.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments Inc., Covington , Director, Workforce Optimization, Executive , Covington, Kentucky