Vice President, Managing Director- 401K Relationship Manager

Company: Fidelity Investments
Location: Covington
Posted on: May 28, 2023

Job Description:

Job Description:
The RoleAs a Vice President, Managing Director in the Select Market you will be responsible for building, maintaining, and growing strong and committed client relationships with key decision makers, influencers, and C- suite committee members. \u00A0The Book-of-Business will be comprised of clients with an array of complexities, challenges, and opportunities.\u00A0 Typically, clients in the Select Market have Defined Contribution assets ranging from $400m to $1.5B, but may also have other relationships (additional assets) with Fidelity such as Stock Plan Services, Defined Benefits, Health and Welfare Benefits, Non-Qualified Plans, etc.The role is a consultative role, requiring a clear understanding of the business needs and relevant challenges of each client.\u00A0 Client loyalty is developed by seeking feedback, anticipating needs and proactively providing solutions.This role leads and collaborates with an internal team of service-based associates and partners across the organization to resolve client problems and offer solutions for client needs. Together with your internal teams and partnering with the Plan Sponsors, you will help our institutional clients lead a successful benefits program to improve their employees overall wellbeing.\u00A0The Skills and Expertise You Bring

• We require associates in this role to acquire a Series 7 and 63 within the first 3 months of acquiring the position.
• We prefer associates to have 8+ years of Relationship Management or Client Service experience; preferably within the Retirement/401k industry.
• Experience with Health and Welfare, Defined Benefits and Stock Plan Services is also advantageous, but not mandatory.
• Engages key decision makers and advisors/consultants frequently to develop a deeper understanding of client needs and opportunities.
• Monitors trends impacting client satisfaction within own book of business. Summarizes and communicates to others as needed; develops a response plan to maintain or improve client satisfaction.
• Maintains proactive awareness of changes in the client's business, their competition, industry, and marketplace, through proactive solicitation and/or research, in order to influence and impact client satisfaction within a book of business.
• Responsible for external business planning and service reviews to ensure understanding of clients goals and objectives. Appropriately position products and services that will help the client achieve their overall benefits goals.
• Works with consultants on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer concerns, fund changes, revenue requirements, pricing negotiations, Fidelity thought leadership, plan analytics, etc.
• Frequently works with consultants as appropriate to prepare for client meetings and follows up on Fidelity commitments post client meetings.
• In partnership with Consultant Relations, builds productive long-term relationships with consultants and/or advisors.
• Develops and maintains collaborative relationships across a broad spectrum of internal business partners to drive operational accuracy, efficiency and problem resolution. Leads internal team in problem resolution.
• Develops a comprehensive, customer-centric relationship management strategy and business plan for each client in your book of business.
• Leads a diverse multi-product mix including: Defined Contribution, Health Savings Accounts, Health and Welfare, Defined Benefits, Stock Plan Services, Student Debt and Workplace Giving.
• Differentiates Fidelity's benefits approach against competitive benefit solutions.
• Proactively evaluates client pricing and fees for appropriateness using all available pricing levers and client dynamics.
• Is responsible for collaborating with your extended service teams to provide information on fiduciary duties, participant communication and education strategies as required to support book of business.
• Advocates for the client within the boundaries of sound financial judgment and long term Fidelity interests.
• Makes decisions based on long-term view of trends, issues and business implications and cross-Fidelity impacts.
• Provides analysis and advice to resolve the needs of internal/external customers.
• Handles difficult client interactions and solves multi-dimensional book of business/client challenges. Solves issues and leads escalations appropriately.
• Excellent presentation, influence and negotiation skills, as well as strong organizational, time management and executive presence capabilities will be needed to excel in this position.The TeamThe Select Market leadership team is building a national pipeline of talented relationship managers for Vice President, Managing Director roles supporting client relationships across the country. While the specific locations and timing is to be determined as the multi-year plan is finalized, this process is intended to identify interested talent for this important role.Please see below for the salary range for work locations in Colorado only:N/A
  
  Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/A
  
  Please see below for the salary range for work locations in California only:N/A
  
  Please see below for the salary range for work locations in Washington only:N/A
  
  Certifications:
  Company OverviewFidelity Investments is a privately held company with a mission -to strengthen the financial well-being of our clients. -We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a -, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we re calling \u201C\u201D. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.We invite you to -Find Your Fidelity -at -.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to -, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments, Covington , Vice President, Managing Director- 401K Relationship Manager, Executive , Covington, Kentucky