Associate Director - Digital & Web Product Manager - Healthcare Provider

Company: Eli Lilly and Company
Location: Indianapolis
Posted on: March 4, 2026

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Organization Overview At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism. Responsibilities: Support the global launch and ongoing optimization of the HCP Unified Experience, ensuring seamless integration with Lilly.com and alignment with cross-functional team objectives (commercial, clinical and medical teams) Establish and maintain governance framework to ensure compliant, high-quality, and consistent delivery of clinical, commercial, and medical content and features. Oversee day-to-day operations, issue resolution, and continuous improvement initiatives related to the HCP Unified Experience, partnering closely with digital, IT, and medical affairs partners. Represent HCP Unified Experience with internal and external technology partners for planning, ensuring technical requirements and business priorities are clearly communicated and delivered. Support management of data governance and compliance across teams Seek ways to automate and embed AI to increase speed and efficiency of work Support Lilly logged in experiences and personalization use cases Support search functionality within HCP Unified Experience across key team members with medical and commercial, legal, regulatory and others Co-develop and implement successful digital strategies while balancing the dual needs of customers and internal business partners Ensure decisions are customer-centric and based on data, behavior, and voice of customer market research Maintain appropriate sense of urgency and accountability Challenge assumptions; influence collaborators and key functions to explore innovative ideas and digital solutions that best serve customer needs Display strong interpersonal and communication skills (written and verbal) and ensure frequent, continuous, and effective communications with team members & stakeholders, setting expectations, negotiating priorities, and navigating timelines appropriately. Monitor key performance indicators and customer feedback to inform enhancements, drive engagement, and support global scalability. Support digital engagement initiatives and specialty projects as capacity allows Basic Requirements Bachelor’s Degree 5 years of experience in digital product management, digital engagement, or web operations within the pharmaceutical, healthcare, or regulated industry. Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1 Additional Preferences Experience working on or directly with commercial, medical or clinical pharmaceutical teams on digital/non-personal initiatives, especially website experience Demonstrated success leading large-scale programs and/or systems with ownership of strategic, operational, and tactical workplans. Experience scaling new functional and digital capabilities across an enterprise. Demonstrated strategic prowess and discernment with proven ability to develop and complete digital strategies Strong knowledge of compliance requirements related to pharmaceutical digital communications and HCP engagement. Demonstrated expertise in managing digital products with cross-functional partners Provide ability to monitor, translate, design, test and integrate customer and stakeholder insights into effective product strategy and digital communications plans Project and Portfolio management with 2 or more years’ experience Strong business problem-solving skills, driving to resolutions with appropriate sense of urgency and accountability Proven ability to manage complex digital projects, prioritize deliverables, and get results in a fast-paced setting. Excellent communication, collaboration, and stakeholder management skills. Agility operating in a cross-functional team as part of a highly matrixed organization. Excellent critical thinking skills; ability to thrive in a complex and dynamic environment. Identify, understand and leverage short and long-term external trends and procedures in digital channels Participate in capability-building initiatives and co-develop digital solutions Experience with enterprise web platforms, content management systems, and Agile methodologies (e.g., SAFe Agile framework) Experience collaborating with cross-functional teams Knowledge of internal content approval processes. Experience with product management, product development and website or digital product lifecycle Experience or familiarity with Adobe platform suite of products Location Based in Indianapolis, US Other, Including Travel Travel: Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $127,500 - $187,000 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. WeAreLilly

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