Customer Service Representative
Company: Fidelity Investments
Location: Covington
Posted on: January 12, 2021
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Job Description:
Job Description:"Fidelity believes in, and is committed to, fair
and consistent treatment for every associate and customer, and to
creating a safe and respectful environment, in which everyone is
treated with kindness, compassion and respect." Abby Johnson -
Chairman & CEO Fidelity InvestmentsCustomer Relationship AdvocateDo
you enjoy helping others? Are you the "go to person" at work or in
your community? Would your friends and peers describe you as
friendly and curious?We really should talk...Fidelity wants great
people with a passion for assisting others as candidates for a
Customer Relationship Advocate (CRA) position. We have positions
for those with and without college degrees---and if you don't yet
have a degree but want one - we support that too. To assist you
with your higher education goals, Fidelity offers tuition
reimbursement programs that can help you further your education.No
finance background---No problem Yes, we are in financial services,
but not in the old-fashioned way you might be thinking. If you come
to us knowing the industry - great, but if you need support
learning - that works too. We will provide you what you need
through a paid world class training program to set you up for
success. If you can bring us your commitment for helping others -
we'll teach you the financial expertise and assist you with
becoming a licensed broker. At Fidelity, the customer experience is
our top priority, and we're looking for individuals that:* Have
relationship building skills and are devoted to providing excellent
customer service* Have experience in people facing industries
including service, retail, healthcare, or hospitalityThis is a
full-time hourly position that also offers the opportunity to work
extra hours based on the business needs and your availability.The
Purpose of Your RoleThe CRA role is an integral part of a broader
team that takes incoming calls from our customer base while
addressing customer service issues. We are looking for candidates
who wish to gain financial expertise while growing professionally.
Our successful CRAs assist clients with a broad range of needs
including answering questions about their account balances to
guiding them to the appropriate resources. The goal remains
consistent for all interactions: help customers feel more
confident, make clearer decisions, and achieve their own financial
dreams.Our Investments in YouWe believe that a broad approach to
life is important. Our benefit programs are designed to help you
and your loved ones strike the perfect balance. Sound too good to
be true? See for yourself and learn more about our benefits
offerings:* Click to hear from a few of our associates about the
outstanding benefits Fidelity offers: Benefits at Fidelity
Investments* Click here for a local news story about how we are
helping our employee's payback their student loan debtTraining for
Your RoleWe offer a paid, industry-leading development program that
will fully prepare you to engage with customers while obtaining
your Series 7 and 63 licenses.* Click to learn more about Training
Opportunities at Fidelity and how we support our associates to
obtain their securities licensesThe Value You DeliverAt Fidelity,
we champion collaboration by working in small teams (12-15). Our
success as a firm is due to the personal responsibility and pride
our associates take in getting things just right, and the
compassion that drives us to focus and commit to our customers and
to each other. We ask for and act on our associates' input on
everything from creating better client experiences to crafting our
workspaces.Blaze Your Own TrailThe CRA role is just the starting
point! Fidelity encourages associates to explore and expand their
skills to achieve success and fulfilling careers. Many of our Sr.
Leaders started in the CRA role as Fidelity offers multiple
opportunities for advancement and upward mobility.For more
information about the different career paths that the CRA role
could lead to, watch the following videos:* Career Paths at
Fidelity Investments* Careers at Fidelity Regional Centers* Careers
at Fidelity Investor CentersWe believe in being #DifferentTogether.
Fidelity's nine affinity groups are self-organized groups of
employees with common interests in areas such as race, ethnicity,
gender or sexual orientation, or who share similar interests based
on similar sets of experiences who come together to create a
positive, inclusive workplace for all employees. We--continuously
strive for a diverse and inclusive--workplace where we respect--and
value our associates for their unrivaled perspectives and
experiences. Certifications:Series 07 - FINRA, Series 63 -
FINRACompany OverviewAt Fidelity, we are focused on making our
financial expertise broadly accessible and effective in helping
people live the lives they want. We are a privately held company
that places a high degree of value in creating and nurturing a work
environment that attracts the best talent and reflects our
commitment to our associates. We are proud of our diverse and
inclusive workplace where we respect and value our associates for
their unique perspectives and experiences. For information about
working at Fidelity, visit FidelityCareers.com.Fidelity Investments
is an equal opportunity employer.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
complete the application or interview process. Please email us at
accommodations@fmr.com or 800-835-5099, prompt 2, option 2 if you
would like to request an accommodation.
Keywords: Fidelity Investments, Covington , Customer Service Representative, Hospitality & Tourism , Covington, Kentucky
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