Ops. Supervisor Restaurant / Front Desk PM - Courtyard Cincinnati Covington - (21146759)
Company: Marriott International, Inc.
Posted on: January 11, 2022
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
Courtyard Cincinnati Covington, located at 500 W 3rd St, Covington,
KY , 41011 is currently hiring a Ops. Supervisor Restaurant / Front
Desk PM .
Promote staff engagement and team work to provide optimum service
so that guest needs are met in the Rooms and Food & Beverage
operations. Within Food and Beverage operations: Complete opening
and closing duties including setting up necessary supplies and
tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and
cleanliness. Complete scheduled inventories and stock and
requisition necessary supplies. Monitor dining rooms for seating
availability, service, safety, and well-being of guests. Complete
work orders for maintenance repairs. Within Guest Services and
Rooms operations: Inspect public areas, restrooms, fitness center,
pool area, offices and service areas after being cleaned by
Housekeeper to ensure quality standards are met. Arrange turndown
for VIPs/any package inclusive rates, etc. Communicate additions or
changes to the assignment sheets to staff (e.g., Housekeeping) as
they arise throughout the shift. Monitor the notations in MARSHA
and clear all exceptions. Keep records of Marriott Rewards
enrollments and Front Office incentive programs. Review and
maintain all Market Rate Codes. Complete designated cashier and
closing reports in the computer system. Review shift logs/daily
memo books and document pertinent information in logbooks. Process
guest check-ins and promote room up-sales. Ensure rates match
market codes and that any exceptions are documented. Ensure checks
that come from outlets (e.g., Health Club, Retail Shop) are scanned
and charged to room.
Assist management in hiring, training, scheduling, evaluating,
counseling, disciplining, and motivating and coaching employees;
and serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. Follow all
company and safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; and
complete safety training and certifications. Welcome and
acknowledge all guests according to company standards, anticipate
and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language. Develop and
maintain positive working relationships with others, support team
to reach common goals, and listen and respond appropriately to the
concerns of other employees. Ensure adherence to quality
expectations and standards; and identify, recommend, develop, and
implement new ways to increase organizational efficiency,
productivity, quality, safety, and/or cost-savings. Read and
visually verify information in a variety of formats (e.g., small
print). Visually inspect tools, equipment, or machines (e.g., to
identify defects). Enter and locate work-related information using
computers and/or point of sale systems. Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
25 pounds without assistance. Move over sloping, uneven, or
slippery surfaces. Reach overhead and below the knees, including
bending, twisting, pulling, and stooping. Perform other reasonable
job duties as requested.
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
Chat, engage and follow us on social media. -
Visit www.marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Covington , Ops. Supervisor Restaurant / Front Desk PM - Courtyard Cincinnati Covington - (21146759), Hospitality & Tourism , Covington, Kentucky
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