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Concierge

Company: Cincinnati Marriott at RiverCenter
Location: Covington
Posted on: June 19, 2022

Job Description:

Job Overview: To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.
Responsibilities and Duties:
--- Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
--- Create, schedule and lead activities throughout the resort including children and adult activities. Responsible for enthusiastically communicating this with the guests and ensuring the highest amount of visibility and participation.
--- Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, childcare, etc.
--- Distribute printed materials such as brochures of local attractions, requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
--- Field guest complaints, conduction through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
--- Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock. File access slips in box order.
--- Operate facsimile machine to send, receive, and log incoming transmission. Notify guests using the message function of the computer of incoming faxes.
--- Use the photocopier to make copies of items as required.
--- Escort VIP guests to accommodations.
--- Handle cash make change and balance an assigned house bank. Perform simple arithmetic functions using a calculator.
--- Other duties as assigned by the supervisor such as certain Front Desk Clerk or Bell-person responsibilities.

Specific Job Knowledge and Skills:

Keywords: Cincinnati Marriott at RiverCenter, Covington , Concierge, Hospitality & Tourism , Covington, Kentucky

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