Company: Cincinnati Marriott at RiverCenter
Posted on: June 19, 2022
Job Overview: To act as an ambassador of the hotel by providing
special assistance and information about local area attractions to
customers and patrons, offering a wide selection of alternatives
for guest satisfaction.
Responsibilities and Duties:
--- Greet customers immediately with a friendly and sincere
welcome. Use a clear, understandable speaking voice, exercise
judgment, respond to inquiries with accurate information regarding
hours of outlet operation, directions to local attractions, or
meeting rooms, car rentals and airline shuttle service, etc.
according to individual needs.
--- Create, schedule and lead activities throughout the resort
including children and adult activities. Responsible for
enthusiastically communicating this with the guests and ensuring
the highest amount of visibility and participation.
--- Using the telephone, verbally arrange and confirm recreation,
business and dining activities both inside and outside the hotel.
Promptly respond to requests for dentists, doctors, childcare,
--- Distribute printed materials such as brochures of local
attractions, requires extending arms, bending and stooping to reach
materials on display racks, in drawers or on shelves.
--- Field guest complaints, conduction through research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc. Remain
calm and alert especially during emergency situations and heavy
hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion.
--- Provide safety deposit boxes for guest by escorting them to the
vault room, assisting the customer in opening the deposit box lock.
File access slips in box order.
--- Operate facsimile machine to send, receive, and log incoming
transmission. Notify guests using the message function of the
computer of incoming faxes.
--- Use the photocopier to make copies of items as required.
--- Escort VIP guests to accommodations.
--- Handle cash make change and balance an assigned house bank.
Perform simple arithmetic functions using a calculator.
--- Other duties as assigned by the supervisor such as certain
Front Desk Clerk or Bell-person responsibilities.
Specific Job Knowledge and Skills:
Keywords: Cincinnati Marriott at RiverCenter, Covington , Concierge, Hospitality & Tourism , Covington, Kentucky
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