Director, Managing Director - Concierge- 401K Relationship Manager
Company: Fidelity Investments
Posted on: November 20, 2022
Job Description: The Director, Managing Director (MD) is
entrusted with a book of business of defined contribution plans
aligned to key Core Market advisor relationships. The books of
business will vary based on each advisor, but typically comprise of
25 - 35 plan sponsor relationships and 5 7 advisor relationships.
Plan sizes supported range from $20m plans to $100M in assets under
administration. In this role you will develop positive
relationships with institutional clients and build internal working
relationships with Fidelity personnel in support of service
delivery. The Expertise We re Looking For
- We require associates in this role to acquire a Series 7 and 63
within the first 3 months of acquiring the position.
- Minimum of 5 years of Relationship Management or Client Service
experience preferred; preferably within the Retirement/401K
industry.The Purpose of Your Role The Managing Director is the
primary contact for their client and works in a team structure
which is collectively responsible for leading, educating, resolving
client issues, establishing relationships and meeting the needs of
both Plan Sponsors and Advisors. Travel is required, approximately
35% of the time.The Skills You Bring
- World class customer service to every one of your clients.
- Record keeping and defined contribution administration
- Problem-solving skills.
- Effective communication and presentation skills.The Value You
- The ability to consult with your clients to deliver effective
solutions to their needs while maintaining strong, positive
relationships with key decision makers.
- Setting the strategic direction for the plan and demonstrates
ultimate ownership and accountability for the relationship. Acts as
the client s ---trusted advisor--- in partnership with the Plan s
- Partnering with the Plan s Advisor to understand their specific
value proposition to the Plan Sponsor.
- Providing additional support to the advisor s book of business,
including participating in advisor book of business reviews
(sometimes in person), identifying and implementing plan design
opportunities across the advisor s book, and you will be expected
to participate in quarterly advisor updates and training
activities, both over electronic channels (i.e. Zoom) and in
- Differentiating Fidelity's benefits approach against
competitive benefit solutions and offering and implementing
Fidelity solutions to address client needs.
- Facilitating discussions with clients regarding legal,
regulatory and design issues across the plan.
- Consulting with clients and their advisors on qualified and
potentially nonqualified plan design alternatives.
- Coordinating internal resources to provide analysis and
recommendations to clients on design alternatives.
- Analyzing investment architecture and providing appropriate
alternatives as well as actively facilitating Investment Review
Meetings in partnership with the Plan s Advisor.
- Assisting Plan Sponsors with plan corrections, resolving
operational defects, PSW navigation, providing plan and participant
literature, and contribution inquiries. This includes problem
resolution on behalf of clients to produce a satisfactory
- Building and developing strong working relationships
internally.How Your Work Impacts the Organization In this position
you assume a consultative role to acquire a clear understanding of
the business needs of relevant issues. You will ensure client
satisfaction by seeking feedback and anticipate issues and/or
concerns to proactively provide solutions.Certifications: Company
OverviewFidelity Investments is a privately held company with a
mission to strengthen the financial well-being of our clients. We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients' money.Join UsAt Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a
Glassdoor Employees' Choice Award , we have been recognized by our
employees as a Best Place to Work in 2022. And you don't need a
finance background to succeed at Fidelity-we offer a range of
opportunities for learning so you can build the career you've
always imagined.Many of our associates are continuing to work
remotely temporarily due to COVID-19. When Fidelity employees
eventually return to the office, our goal is for most people to
work flexibly in a way that balances both personal and business
needs with time onsite and offsite through what we're calling "
Dynamic Working ."We invite you to Find Your Fidelity at .Fidelity
Investments is an equal opportunity employer. We believe that the
most effective way to attract, develop and retain a diverse
workforce is to build an enduring culture of inclusion and
belonging.Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Accommodation Team by sending an email to , or by
calling , prompt 2, option 3.
Keywords: Fidelity Investments, Covington , Director, Managing Director - Concierge- 401K Relationship Manager, Hospitality & Tourism , Covington, Kentucky
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