Hotel Front Desk Attendant
Company: LaQuinta Inn & Suites Florence Cincinnati Airport
Location: Covington
Posted on: January 27, 2023
|
|
Job Description:
Do you have a passion for service and love to put a smile on
people's faces? Then you might be an excellent fit for the hotel
front desk agent position on our guest services team! You'll
welcome guests, manage their account information, and ensure they
have everything they need for an exceptional stay. Job seekers
interested in working in a high-energy environment with growth
opportunities and flexible hours should start their application
today!
Responsibilities:
Communicate with housekeeping to make sure guest rooms are
ready
General bookkeeping: ensure all hotel guest account information is
accurate and up-to-date
Answer incoming calls and questions about guests' needs in-person
and online regarding room bookings, room rates, amenities,
available rooms, rewards programs, and special requests
Mitigate customer complaints as needed
Give every guest a warm welcome, check them in, and check them out
when they leave, ensuring you provide correct keys and room
numbers
Qualifications:
Excellent time management skills, organizational skills, customer
service skills, and interpersonal skills
1 year of experience in the hospitality industry as a hotel front
desk agent, hotel receptionist, or guest service specialist
preferred
Exhibits working knowledge of Microsoft Office and reservation
management systems
Well-versed in taking telephone calls and handling stressful
situations
High school graduate, GED recipient, or equivalent
About Company:
Founded in 2005, Rolling Hills Hospitality operates 15 hotel
properties with a central focus on exceeding the expectations of
its guests. Rolling Hills Hospitality has positioned itself as one
of the premier hotel development and management firms in the region
by embodying high operational standards while achieving a
simplicity that can be applied to any business model. Through our
management agreements, we are responsible for hiring, training, and
leading over 300 employees throughout the Ohio Valley. Rolling
Hills Hospitality currently maintains upstanding relationships with
the nation's top hotel companies, including Marriott, Hilton, IHG,
and Hyatt. Built on the principle of "if we take care of our
employees then our employees will take care of our guests," our
goal is to create a fun working environment for our employees so
that we are positioned for growth and excitement for years to
come.
Keywords: LaQuinta Inn & Suites Florence Cincinnati Airport, Covington , Hotel Front Desk Attendant, Hospitality & Tourism , Covington, Kentucky
Click
here to apply!
|