RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)
Company: Micro Center
Location: Indianapolis
Posted on: May 2, 2024
Job Description:
MICRO CENTER is the nation's leading computer and electronic
device big box retailer! Our technology superstore has an
industry-leading 40,000+ selection of premier computer products and
the most knowledgeable staff in the business. Passion, Energy &
Commitment describe life at Micro Center. We are passionate about
customer service and developing long-term customer relationships.
We are looking for those that are committed to these same
values.
We are currently seeking self-motivated, results oriented RETAIL
CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR). It is Micro
Center's core promise to take care of our associates and customers
which has led to our success over the last 40+ years!
MAJOR RESPONSIBILITIES:
- Ensure that operational policies and procedures are being
properly carried out at the store level and customer satisfaction
standards are being met within the department
- Participate in front end staffing, training and scheduling
activities to ensure competent associates are hired to properly
service our customers; communicate any issues to operations
management
- Provide regular coaching and feedback to associates in regards
to customer satisfaction and appropriate sales presentation to
ensure desired operations results and metrics are understood and
being met
- Oversee the execution of ad set and visual merchandising
standards within the department
- Lead -all freight flow and merchandise processing within the
department, including regular cycle counts and tracking of company
assets through inventory control and loss prevention best
practices
- Ensure that all store office functions (including cash
handling, store deposit paperwork, etc.) are being completed
accurately and in a timely manner
- Participate in open and close procedures
- Serve as floor leader or manager-in-charge during absence of
store managers
- Support store operations by maintaining loss prevention
awareness and helping to prepare for physical inventory
- Partner with senior management and/or Regional HR Manager when
needed to ensure human resource issues are handled in accordance
with guidelines
- Perform other duties and tasks as assigned
EDUCATION & EXPERIENCE:
- High school diploma or equivalent required with proficiency in
Microsoft Office
- Experience in retail operations, cash handling, loss
prevention, inventory control and merchandising
- Two or more years of experience in a big-box retail environment
with direct accountability for achieving customer service targets,
preferably in a lead or supervisory role
- Professional appearance and demeanor with the ability to handle
multiple customers and priorities at once
- Ability to execute corporate initiatives and drive world-class
customer experiences
- Physical requirements: lift up to 50 lbs., stand for prolonged
periods of time
- Shifts include hours before and after the store is open to the
public and may also include mornings, nights, weekends and
holidays
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
- Medical, Dental and Vision Benefits Coverage -for Regular
Full-Time Associates
- 401K Plan with Company Match
- Employee Discount that includes a Friends & Family Discount
Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high
and blaze their own trails. This is a place where your future
success and growth are truly a result of your own efforts and
achievements. Our teams are made up of motivated individuals who
work hard to advance their careers. Join our team and see how hard
work, loyalty, competitive spirit and unwavering commitment to the
customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
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Keywords: Micro Center, Covington , RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR), Hospitality & Tourism , Indianapolis, Kentucky
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