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Customer Service Manager

Company: Corporate Resources, LLC
Location: Covington
Posted on: August 9, 2019

Job Description:

DIRECTOR OF CUSTOMER SERVICE The position of Director of Customer Service is with a family owned business, fourth generation, that has been in the Printing Business for over 170 years. It is a printing company offering a wide range of products. This is a company that offers the opportunity for a career with room for growth and development within a unique family owned culture. Complete with a Wellness program, a Culture and Engagement committee, Medical-Dental Vision and 401K with company match. The chosen candidate will serve as Manager of a Customer Service department, managing Department of 5-6 people with Budget. Manager will;Direct Customer and Design service to meet customer requirements within budgetManage relationships with a variety of internal partners to ensure corporate goals are metLead the organization's efforts around meeting Aged Receivables and Aged Inventory MetricsRegular collaboration and participation in the planning process with the Director of Planning, Capacity and PricingWill establish and deliver performance metrics and goals Participate in Research and Development activitiesDevelop the existing associates on both the Design and Customer Service teams Required:Bachelor's Degree5+ years of experience in multiple areas of customer service, specifically client servicesExperience in Printing, Packaging or Ink industry.Proven leadership/management experienceExperience in sales and customer service leadershipAttention to detail and a creative and details oriented problem solverProven success managing teams that exceed sales quotas and goals

Keywords: Corporate Resources, LLC, Covington , Customer Service Manager, Hospitality & Tourism , Covington, Kentucky

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