Residential Telesales Representative ($20/hr. starting pay)
Company: SPECTRUM
Location: Covington
Posted on: January 14, 2021
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Job Description:
POSITION SUMMARY The Spectrum Residential Telesales
Representative position is an Outbound Telemarketing Sales position
within the Spectrum Residential team. Individuals in this position
are responsible for understanding Spectrum Residential products and
services (Internet, Voice & Video) for the purpose of selling to
new acquisition prospects and upselling existing Spectrum
Residential customers via outbound calling in a call center
environment. MAJOR DUTIES AND RESPONSIBILITIES Effectively sell
Charter products and services to new and existing prospects
Consistently achieve a monthly sales quota by adding new lines of
service (Primary Service Units; PSUs). Meet established activity
targets and key performance indicators, including outbound calls
per day, follow up calls, quotes sent, sales, and connects, etc.
Handle all prospects with courtesy and professionalism; Establish
and maintain a high level of prospect satisfaction in all
interactions. Act as a product consultant when promoting,
recommending and selling the value of Spectrum Business products
and services. Inform prospects of our product pricing model and
Spectrum Business--- competitive advantage compared to other
service providers. Effectively balance new lead generation versus
follow up efforts. Create a strong follow up plan that will allow
for greater efficiency and increased sales conversion rates. Ensure
database information is accurate and complete. Perform other duties
as requested. REQUIRED QUALIFICATIONS Skills/Abilities and
Knowledge Ability to communicate orally in a clear, concise and
professional manner. Ability to listen and interpret the needs of
the prospect. Ability to conduct a needs analysis (consultative
approach), overcome objections, develop a strong sales pitch and
effectively close sales. Ability to show proper judgment and
initiative. Ability to manage multiple prospects, pay close
attention to detail, respond quickly to changing business needs and
prioritize and organize effectively even when volume and workload
exceed expectations. Ability to effectively use and multi task with
a personal computer; utilize job-specific software applications
(e.g., CSG, ICOMS, Salesforce, survey software) and other office
equipment such as telephone/dialer, headset, copier, fax and
calculator. Must effectively work independently as well as with
others Knowledge of commercial internet, video and data and
telephone products and services. Proficient in MS Office and
related software applications. Education High School Diploma / GED
or equivalent. Related Work Experience 2 years: Customer Service
and/or Telecommunication Sales Experience 1 years: ICOMS and/or CSG
work experience, or experience with similar billing software.
WORKING CONDITIONS Office work environment where employee may need
to be seated for long periods of time while using a telephone
headset and computer. Exposure to moderate noise levels. For more
information on Spectrum---s benefits, please click here.
Keywords: SPECTRUM, Covington , Residential Telesales Representative ($20/hr. starting pay), Human Resources , Covington, Kentucky
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