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Seasonal Member Services Specialist (starting pay range $15.65/hr)

Company: Prime Therapeutics
Location: Covington
Posted on: November 17, 2021

Job Description:

Our work matters. We help people get the medicine they need to feel better and live well. We do notlose sight of that. It fuels our passion and drives every decision we make.Job Posting TitleSeasonal Member Services Specialist (starting pay range $15.65/hr)Job DescriptionPrime Therapeutics' mission is to make health care work better by helping people get the medicine they need to feel better and live well. If you have a passion for helping others and an interest in the health care industry, we want to talk to you about our opportunity! As a Seasonal Member Service Specialist, you would be responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries. This opportunity will help build your customer service skills and knowledge for a career in healthcare. Our culture is defined as...People: We are focused on serving our employees, members, and clients.Purpose: We are motivated to make health care work better.Possibilities: We are empowered to look beyond today and define what's next in total drug management solutions that put people firstWhat we provide: Paid 8 week trainingCompetitive payA full time schedule (shifts vary: open 24/7)A welcoming and supportive teamAll necessary equipmentThe Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries.ResponsibilitiesReceive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefitsInvestigate and resolve member inquiries in a timely manner or escalate to appropriate team memberAdhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAAOther duties as assignedMinimum QualificationsHigh School Diploma or GED is required1 year of customer service experienceMust be eligible to work in the United States without need for work visa or residency sponsorshipAdditional QualificationsHas suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)Strong PC Skills with ability to navigate multiple software systems simultaneouslyStrong communication skills with focus on professional demeanor and empathyAbility to multitaskDetail orientedPreferred QualificationsContact Center experienceSome college courseworkCPhT certificationFluency in another language (Spanish)Pharmacy Benefit Management or other Healthcare experienceWork from home (remote) experience (where applicable)Minimum Physical Job RequirementsAbility to sit 6 or more hours per dayOccasionally required to stand, walk and stoop, kneel, and crouchAbility to work a flexible schedule including evenings, weekends, holidays, overtimeAbility to work with a set, pre-determined break and lunch scheduleReporting StructureReports to Supervisor in the Contact CenterPotential pay for this position ranges from $15.19/hr - $19.71/hr based on location, experience and skills.Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions.

Keywords: Prime Therapeutics, Covington , Seasonal Member Services Specialist (starting pay range $15.65/hr), Human Resources , Covington, Kentucky

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