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Marketing Technology Solutions and Innovation Lead

Company: Fidelity Investments
Location: Covington
Posted on: July 29, 2022

Job Description:

Job Description:The Marketing Technology Solutions and Innovation(MTSI) Center of Excellence(CoE) is looking for a Solutions and Innovation Lead to help evolve Fidelity's business to business Marketing Technology Solutions and Innovation Center of Excellence capabilities to the next level of maturity. The CoE is looking for a proven leader in product management who can excel at the platform level as well as keeping focus on serving our internal and external customers. You must love working with a matrixed team to come up with solutions to delight users. Key traits that will help you excel in your new role: customer empathy, innovation, flexibility, vendor management, data-based decision making, process improvement/implementation, and an overall passion for connecting problems to solutions.The TeamThe MTSI CoE focuses on designing and implementing capabilities and experiences that bring customer strategies to life. Technically creative and nimble, this team is known for creating innovative user-friendly solutions based on complex business requirements from business stakeholders across the organization.The Expertise You HaveUnderstanding of industry best practices related to digital customer experiences, UXD, and web designStrong, confident presenter and communicatorCombined minimum 5-12 years' experience in a combination of fields listed below3-5 years' experience leading cross-functional teams (e.g., UX, Product, Tech) to design, deliver & maintain dynamic digital products & solutionsAgile experience preferredJira and Jira Align experience preferredNote: The level of this position will be adjusted based on the experience and qualifications of the applicant. The Skills You Bring You think independently: Provide creative solutions to objections/problemsYou dig deep to get to the root of each issue. Drives assigned tasks, constantly challenging mediocrity and complacency. Takes the initiative and full ownership of projects. Meets deadlinesYou are strategic and proactive, seeing the big picture, asking the right questions up front, and making the right connectionsYou can mobilize a cross-functional team that you don't manage directly, set direction, and drive outcomesYou invest in and always apply standards and best practices, and don't cut corners in the processYou can bring opposing perspectives to resolution in a respectful, positive wayYou are highly collaborative and can give and take constructive feedbackYou understand Agile principles and methods to marketing execution and use of tools like JIRA to supervise and prioritize workYou effectively and confidently connect with people across teams and levelsYou use data and subject area to advise decision-making and prioritizationYou pay close attention to detail and execute flawlesslyYou always put the rep and customer experience firstYour consistent record to expertly interact with and influence business partnersYou are strategic and proactive, seeing the big picture, asking the right questions up front, and making the right connectionsYou can mobilize a cross-functional team that you don't manage directly, set direction, and drive outcomesYou invest in and always apply standards and best practices, and don't cut corners in the processYou can bring opposing perspectives to resolution in a respectful, positive wayYou are highly collaborative and can give and take constructive feedbackYou understand Agile principles and methods to marketing execution and use of tools like JIRA to supervise and prioritize workYou effectively and confidently connect with people across teams and levelsYou use data and subject area to advise decision-making and prioritizationYou pay close attention to detail and execute flawlesslyThe Value You Deliver Consulting with internal content teams to create marketing tools, processes, and programs that move the ball forwardIncrease business partner understanding of marketing strategies, platform capabilities and new technologies that may benefit business strategiesDriving better customer experiences through agile working teamsProactively provide ideas and solutions towards the improvement of the process and the businessCertifications:Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working."We invite you to Find Your Fidelity at fidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email toaccommodations fmr.com, or by calling 800-835-5099, prompt 2, option 3.PDN-959c2646-6b3a-429f-9153-c826491c4967

Keywords: Fidelity Investments, Covington , Marketing Technology Solutions and Innovation Lead, IT / Software / Systems , Covington, Kentucky

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