Mobile Support Technician

Company: Fidelity TalentSource
Location: Covington
Posted on: March 19, 2023

Job Description:

Mobile Support TechnicianFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Mobile Support Technician to work in Fidelity's Enterprise Infrastructure Group in Covington, KY!We are looking for highly motivated customer facing mobile support technician that has phenomenal customer service and communication skills (oral and written), who will support all aspects of the mobile device environment. This position supports all domestic wireless devices for the firm. This position is very customer focused and operates in a high paced environment.Primary Responsibilities

• Responsible for processing order requests, interacting with the wireless vendors on behalf of the firm's associates, and assisting in troubleshooting technical issues with corporate and BYOD mobile devices.
• Will also have responsibilities for reporting and analysis based on carrier usage and other metrics used for Senior Management updates.
• Other regional duties may be assigned to assist associates in the Covington area.
• Support critical Service Level Agreements with timely and accurate execution of support requests via ticketing systems
• Works with technical/development staff and customers to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management
• The hours for this position are 8-5 with occasional project work outside of normal business hours
• Candidates must be willing to work in a ""do what it takes"" support environmentCOVID work policySafety is our top priority. Once we can be together in person with fewer safety measures, this role will be moved to our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.Company overviewWe recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in building and encouraging a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their outstanding perspectives and experiences. For information about working at Fidelity, visit FTSjobs.com.Fidelity Investments is an equal opportunity employer.For information about working at Fidelity TalentSource, visit FTSJobs.comDynamic Working - Post PandemicOur aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.Company OverviewFidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at -.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at .Information about Fidelity InvestmentsAt Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. For information about working at Fidelity, visit .Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Keywords: Fidelity TalentSource, Covington , Mobile Support Technician, IT / Software / Systems , Covington, Kentucky