Expert, Outbound Virtual Business Sales
Company: T-Mobile
Location: Louisville
Posted on: May 2, 2024
Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
Individuals in this position are responsible for understanding all
T-Mobile for Business products and services for the purpose of
selling to new acquisition prospects and upselling to existing
Business customers via outbound calling. Individuals are expected
to meet and exceed monthly revenue and sim quota objectives through
high volumes of daily outbound calls and emails, as well as
partnering with marketing through outbound calling campaigns and
inbound hot leads.Job Responsibilities:
- Make high volume of daily outbound calls to various hot, warm,
and cold prospect leads assigned from marketing lead initiatives
and campaigns. Daily customer communication and follow-ups using
various tools to complete outbound/inbound phone calls, emails,
online meetings/appointments.
- Perform research to understand customer's unique needs to
select appropriate product/service information messaging,
effectively meeting the needs of individual business customers. Use
product knowledge to showcase products and solutions, building
quotes for business customers. Utilize quote builder and salesforce
to build sales quotes based on meetings/sales conversations with
customer.
- Partner daily with Business Verification and Credit
Underwriting teams to verify and validate all new logo business
customers.
- Carefully follow the outreach sequences and lead management
processes in Salesforce to qualify leads before outbound calling.
This includes researching the business through various resources to
prevent fraud and protect the company.
- Continually understand and stay up to date on ALL T-Mobile
products, plans and promotions pricing.
- Provide follow up care to customers who have issues or concerns
with their bill, device, or service. Work with BTS, BSS, and Care
to support business customers.
- Education:
- High School Diploma/GED (Required)
- Associate's Degree Business, Marketing, Communication or
related subject (Preferred)
- Work Experience:
- Less than 2 years Outbound Call Center environment
(Required)
- Less than 2 years Business customer service, sales, or
retention (Required)
- Less than 2 years Commission pay based environment
(Preferred)
- Knowledge, Skills and Abilities:
- Organization Individual should be able to demonstrate efficient
organization skills, the ability to prioritize and respond to
incoming activity/tasks with a sense of urgency and accuracy. Task
management ability to work well in a dynamic, fast changing
environment that requires a high degree of multi-tasking
(Required)
- Communication * Ability to learn and follow processes
thoroughly* Ability to work cooperatively and collaboratively with
all levels of employees and management* A mature, self-motivated
person with a positive, professional attitude* High capacity to
operate effectively in a new role(Required)
- Customer Relationship Management (CRM) Salesforce.com,
Outreach, Gong, Authentic ID, Slack, Webex, Outlook, LinkedIn,
Zoominfo, DASH, Google, Dialpad (Preferred)
- Licenses and Certifications:* At least 18 years of age* Legally
authorized to work in the United StatesTravel:Travel Required
(Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety
Sensitive Position (Yes/No):NoAt T-Mobile, our benefits exemplify
the spirit of One Team, Together! A big part of how we care for one
another is working to ensure our benefits evolve to meet the needs
of our team members. Full and part-time employees have access to
the same benefits when eligible. We cover all of the bases,
offering---medical, dental and vision insurance, a flexible
spending account, 401(k), employee stock---grants, employee stock
purchase---plan, paid time off and up to paid 12 holidays - which
total about 4 weeks for new full-time employees and about---2.5
weeks for new part-time---employees annually - paid parental and
family leave,---family building benefits, back-up care, enhanced
family support, childcare subsidy,---tuition---assistance, college
coaching, short and long term disability, voluntary AD&D
coverage, voluntary accident coverage, voluntary life insurance,
voluntary disability insurance, and voluntary long-term care
insurance. We don't stop there- eligible employees can receive
mobile service & home internet discounts, pet insurance, and access
to commuter and transit programs! To learn about T-Mobile's amazing
benefits,---check out---.--- Never stop growing!T-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Covington , Expert, Outbound Virtual Business Sales, IT / Software / Systems , Louisville, Kentucky
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