PMO Manager, Demand and Capacity (IT Workforce)

Company: Churchill Downs Incorporated
Location: Louisville
Posted on: July 1, 2025

Job Description:

Job Details Description Summary: As a key member of the CDI PMO leadership team, the PMO Manager, Demand and Capacity, will oversee IT Workforce demand and capacity management within our Project Management Office, supporting the CDI IT organization. In this role you will leverage your robust background in workforce capacity planning and project management, along with your exceptional analytical abilities, to enhance the efficiency of the CDI IT organization. This role will utilize their leadership capabilities to lead and mentor a team of Business Analysts to continuously create and improve processes to prioritize work effectively, addressing the substantial demands placed on the IT organization. This role is critical to define and enhance resource planning and capacity analysis, ensuring optimal IT Workforce/resource allocation, project prioritization, and alignment with organizational objectives. Play a vital leadership role in empowering the CDI IT organization to scale effectively in response to significant company growth while increasing transparency across IT departments. Essential Duties and Responsibilities Include the Following: Spearhead a PMO-led initiative to replace the existing PPM tool, enabling systematic resource planning and management capabilities across the IT organization leveraging automation to reduce manual effort, increase accuracy and streamline resource and demand planning processes. Identify and implement best practices to effectively manage IT resource demand and capacity across the organization using data-driven insights to recommend improvements and optimize project delivery processes ensuring efficiency and effectiveness in IT maintenance, support and project execution. Act as a key liaison between the PMO and other departments, facilitating communication and collaboration to address project and resource needs. Collaborate with PMO directors and department heads to identify and prioritize projects based on strategic value and resource availability. Generate and present reports on demand and capacity metrics, project status, and resource utilization to the CDI IT leadership team and other stakeholders. Conduct in-depth analysis of resource and demand data to identify trends, risks, and opportunities for improvement. Stay up to date with industry best practices and incorporate them into the organization’s demand and resource management strategy, providing guidance and support to project teams on resource management best practices and tools. Manage and mentor a team of Business Analysts, providing guidance, support, and professional development opportunities driving a high-performance team environment fostering collaboration. In collaboration with the PMO Business Analysts, continuously review and improve the project intake processes assessing project scope, scale, complexity and resources needed. Responsible for daily administration of the team, including recruitment, performance management and compensation management. Set clear performance goals and expectations for direct reports, conduct regular performance reviews and providing constructive feedback. Lead by example setting high standards and holding teams accountable. Continuously review and enhance PMO demand and intake processes and tools to support better decision-making and project outcomes. Other duties as assigned. Regulatory Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates. The Gaming industry is highly regulated and as such demands an extensive background check to obtain a license. Must be 21 years of age or older. Education and Experience: Bachelor’s degree in Business Administration, Project Management, or a related field; MBA a plus. Five or more years of experience in project management or capacity planning roles, with at least three years in a people leadership role. Proven experience in managing and developing teams, with a track record of successful people leadership and mentoring. Experience working in a fast-paced, dynamic environment with multiple, concurrent projects. Demonstrated history of leadership and experience interacting with C-suite executives. High proficiency in demand forecasting, resource planning, portfolio management and project management processes and tools. Excellent analytical skills, with the ability to interpret data and make data-driven decisions. Project Management (PMP) certification is strongly preferred. ITIL Foundations certification preferred. Six Sigma/Lean methodology experience preferred. Required Skills: Ability to navigate and manage complex organizational structures and influence decision-making processes. Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels. Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. Ability to adapt to new and changing business environments. Ability to operate under the pressure of strict deadlines. Strong ability to influence others without direct authority. Proven ability to lead and develop a team fostering a high-performance environment. Physical Demands/ Working Conditions: Extended periods of sitting at a desk and working on a computer. Regular use of a keyboard and mouse for typing and navigating software. Viewing a computer screen for prolonged periods. Ability to manipulate paperwork, including filing, sorting, and organizing. Moving within the office environment to attend meetings, use office equipment, or interact with colleagues. Occasional lifting of office supplies or paperwork (up to 20 pounds). Speaking and listening to colleagues and clients in person, over the phone, or via video conferencing. Working in a climate-controlled office environment with moderate noise levels. Performing repetitive tasks such as data entry or document preparation. Working under artificial lighting conditions typical of an office environment, which may include fluorescent or LED lighting. Working onsite five days a week from the CDI corporate headquarters office located in Louisville, KY. About the Company: Churchill Downs Incorporated (“CDI”, NASDAQ: CHDN) has been creating extraordinary entertainment experiences for over 150 years, starting with the iconic Kentucky Derby. Headquartered in Louisville, Kentucky, CDI has expanded through live and historical entertainment venues, the TwinSpires online wagering platform, and regional casino properties. For more information, visit www.churchilldownsincorporated.com. If you are passionate about project management and dedicated to fostering the growth of emerging leaders in a challenging and rewarding environment, we invite you to apply for this exciting opportunity to drive advancement within our PMO team. Travel Required Yes. 5%-10% as needed

Keywords: Churchill Downs Incorporated, Covington , PMO Manager, Demand and Capacity (IT Workforce), IT / Software / Systems , Louisville, Kentucky