IT Support Desk Professional

Company: Central Business Systems Inc
Location: Lexington
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: Central Business Systems, Inc . is seeking a dedicated and customer-focused Support Desk professional to join our team. This role is high-visibility as it serves as the primary point of contact for client support needs. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to resolving technical issues and ensuring client satisfaction. Key Responsibilities · Serve as the first point of contact for incoming client support requests via phone, email, or ticketing system. · Respond promptly to alerts and incidents reported by monitoring tools or clients. · Troubleshoot and resolve technical issues related to hardware, software, and network connectivity. · Escalate complex issues to appropriate technical teams while maintaining ownership of client communication. · Document all support activities, resolutions, and client interactions accurately in the ticketing system. · Provide guidance and education to clients on best practices and system usage. · Collaborate with internal teams to improve processes and enhance client experience. Requirements: Qualifications: · Education: Degree in Information Technology, Computer Science, or related field (or equivalent experience) preferred, but not required. · Experience: 1-2 years in a technical support or help desk role. · Experience with ticketing systems and remote troubleshooting tools. · Technical Skills: Basic knowledge of Windows and/or macOS environments. · Familiarity with networking fundamentals (TCP/IP, DNS, VPN). · Strong problem-solving and analytical abilities. · Excellent verbal and written communication skills and ability to manage multiple priorities in a remote setting. Preferred Qualifications: · Certifications such as CompTIA A, Network, or similar. · Experience with cloud platforms (Microsoft 365, Google Workspace) and remote support tools.

Keywords: Central Business Systems Inc, Covington , IT Support Desk Professional, IT / Software / Systems , Lexington, Kentucky

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