Court Results Manager

Company: 34259 - Blitt and Gaines PC
Location: Indianapolis
Posted on: February 14, 2026

Job Description:

Job Description Job Description Description: About Blitt and Gaines, P.C. Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation’s largest financial institutions. With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high-quality, compliant, and ethical legal services. At the heart of our firm are people—our clients, our employees, and the partnerships we build. Guided by our philosophy— Collect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellence —we uphold integrity, respect, and fairness in every interaction. Job Title: Court Results Manager Job Summary: The Court Results Manager oversees the team responsible for documenting all court results and processing court orders and court notices, while ensuring proper file movement to the next action across all nine (9) states. This role includes handling escalations, maintaining up-to-date training guides and procedures, and ensuring consistent communication with management and attorney teams. A strong legal background and proven people-management experience are required to be successful in this role. Essential Duties / Daily Responsibilities: Manage day-to-day department operations Responsible for team staffing, including analysis of current staff, new hires, and staffing needs Oversee and monitor court results volume for all states, including assigning volumes and territories to each representative Develop goals and KPIs for team members Oversee and review team progress using daily lists (Stoplight) Oversee the team’s control environment, including reviewing reports, ensuring report owners utilize them properly, and escalating identified issues Report defects and perform root cause analysis Respond to all audit deliverables, findings, and inquiries related to Court Results Maintain, update, and draft Court Results work standards, policies, and procedures Train and coach team members on compliance requirements and firm process flows Oversee vendor-assigned work to ensure alignment with procedures and production expectations Conduct staff reviews and manage performance improvement plans Review and approve employee punch times, time-off requests, and overtime requests Collaborate with attorneys regarding changes to forms, documentation, and procedures Maintain strong working relationships with state managing attorneys to ensure alignment with civil procedure requirements across all states Audit court results processes to ensure timelines and procedures are followed Propose policy and process improvements to management Maintain and update training guides Support additional projects as needed Weekly / Monthly Responsibilities: Participate in weekly meetings to review volume, performance, issues, defects, process updates, and team achievements Ensure control reports and defects are documented timely and issues are resolved promptly Review team processes to identify gaps and opportunities for efficiency and improvement Complete monthly capacity planning and KPI analysis for submission to the Director Required Qualifications: 2–4 years of professional experience in a legal environment (law firm, legal department, court-related role, or similar) 3–5 years of people-management experience , including direct supervision, performance management, and employee development Demonstrated knowledge of legal documentation, court procedures, and compliance requirements Proven ability to lead teams through process improvement and operational change Strong communication skills and the ability to collaborate effectively with attorneys, leadership, and cross-functional partners Ability to manage multiple priorities in a fast-paced, high-accountability environment What We Offer: Blitt and Gaines, P.C. offers a competitive compensation and benefits package, including: Competitive base pay Paid Time Off (PTO) and Paid Holidays Comprehensive health, dental, vision, and life insurance Short-Term Disability 401(k) retirement plan Profit sharing Professional growth and advancement opportunities Requirements:

Keywords: 34259 - Blitt and Gaines PC, Covington , Court Results Manager, Legal , Indianapolis, Kentucky