REMOTE - Seasonal Customer Service Representative

Company: Advise Insurance
Location: Covington
Posted on: September 11, 2020

Job Description:

Advise is a Medicare focused insurance agency that serves as a trusted advisor to seniors seeking to understand their Medicare insurance options and enroll in the best health plan for their needs. Advise simplifies the Medicare insurance experience for both patients and physicians and empowers seniors to make confident decisions regarding their Medicare insurance.

With the partnership of our parent company, Bloom Insurance, we are growing, and we are transforming the healthcare industry through our sales automation technology and education, ensuring doctors are free to deliver the care seniors deserve.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where hard work is recognized. We are looking for talented, passionate people to help shape the future of our company.

REMOTE QUALIFICATIONS - You must have the minimum computer requirements available:

* Internet

* Recommended: Wired connection

* At least 15 mbps of download bandwidth

* Satellite internet is not supported or allowed

* PC

* Windows 10

* Intel i3 or Ryzen 3 CPU

* 4 GB of RAM

* Webcam

* Antivirus software:

* Configured for either real time scans or twice daily scans

* Configured for automated virus pattern updates occurring no less than every 24 hours

* Recommended: Dual monitors

* Zoom installed for remote assistance

* Mac

* OS X Catalina or newer

* Intel i3

* 4GB of RAM

* Webcam

* Microsoft Remote Desktop client installed

* Antivirus software:

* Configured for either real time scans or twice daily scans

* Configured for automated virus pattern updates occurring no less than every 24 hours

* Zoom installed for remote assistance

* Chromebook / ChromeOS

* Not supported

* Linux

* Not supported

Evidence will be required for all of the items except anything that is marked as "Recommended". We will provide steps as much as we reasonably can to help get that information.

Purpose and Objective

Senior Advisors educate, qualify and enroll prospects into health plans using Advise processes as well as quality and compliance guidelines. Senior Advisors may also assist Advisor in assisting clients and completing sales activities. With acceptable performance, you may be eligible for a full-time position. Bonus opportunities are available.

Essential Functions

* Day to day functions could include the following:

* Place outbound prospecting calls for patient and/or client outreach

* Function as the first point of contact for our clients

* Field inbound calls in a courteous and respectful manner

* Escalate unresolved issues to the next level of support

* Document problems in a detailed fashion and reroute them to the next level of support

* Work within established performance metrics

* Uphold Advise quality and compliance standards and "Do No Harm"

* Exhibit excellent attendance, along with consistent dependability and flexibility in the workplace

Education/Skills

Advise has trained hundreds of Advisors to provide professional sales and customer service over the phone. Bloom will provide paid professional training, if you provide the education, skills, attitude, and following character traits:

* High school diploma or GED

* Prior customer service skills preferred

* Respectful tone and professional demeanor

* Performance driven mindset

* A solutions-minded team player

* Self-motivation

* Positive can-do attitude

* An ethical approach to sales

* Self-Discipline

* Excellent verbal and written communication skills

Physical Demands

While performing the duties of this job, the employee may be required to sit for long periods of time, talk and hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms.

Work Environment

During on-site training, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. This position will work from home after training and may also attend training from home.

At Advise, we care about people-and that includes our employees. We know our employees are key to our success and the success of our clients. We offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted.

Advise is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

Keywords: Advise Insurance, Covington , REMOTE - Seasonal Customer Service Representative, Other , Covington, Kentucky