DCA (DocuCare Associate)

Company: PFI Tech
Location: Covington
Posted on: January 10, 2021

Job Description:

DCA Requirements: * High School diploma minimum; some technical education preferred * Basic mechanical abilities. * Basic skills in Microsoft Office Suite (Work, Excel, Outlook, etc.) * Excellent communication and customer service skills* Maintain a professional appearance* Ability to work independently with minimal supervision.* Ability to lift up to 50 lbs. unassisted on a repetitive basis. * Must have personally owned vehicle that can be used to travel to work site. * Must be a US Citizen for client's badging process (an original or certified copy of your birth certificate OR an unexpired US passport will be required upon picking up a badge) * Must have an active driver's license * Must be able to pass client background check and drug screen Job Requirements:Responsibilities include:* Providing outstanding customer service via phone, e-mail and in person to Xerox clients at the client's location.* Providing coordination with other Xerox groups and service providers to deliver contracted services to Xerox clients.* Delivering and installing paper for a variety of printing devices on a scheduled and AD-HOC basis.* Ability to work independently with minimal supervision* Gathering meter reads from print devices* Delivering and installing toner cartridges, toner waste containers and other consumables for a variety of printing devices.* Inputting data into pre-define forms and web applications.* Use pre-determined--processes for ordering paper to be delivered to client locations for distribution* Responding to all outage situations for inoperative devices requiring consumables, paper or technical service calls.* Escalate issues immediately* Printing configuration pages from printers, and using printer menus* Perform other duties as required.

Keywords: PFI Tech, Covington , DCA (DocuCare Associate), Other , Covington, Kentucky