CovingtonRecruiter Since 2001
the smart solution for Covington jobs

Service Solutions Group - Research and Resolution Team - Covington, KY

Company: Fidelity Investments
Location: Covington
Posted on: February 19, 2021

Job Description:

Job Description:"Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson - Chairman & CEO Fidelity InvestmentsIn the Service Solutions Group you will be an integral part of a team that provides expertise for complex service items, emphasizing "point of service" resolution. You will own the outcome for the customer and provide a personalized, frictionless experience to effectively resolve the customer need. In this role, you will have the opportunity to help our customers feel more confident, make clearer decisions, and achieve their own financial dreams.The Purpose of Your RoleThe Service Solutions team will be empowered and trained to resolve most issues "at point of service," and will proactively reach out to customers to resolve "not in good order" items and other Fidelity identified issues. You support Fidelity associates in researching and resolving customer concerns, balancing your time between answering phone calls from associates and clients, and working customer cases. You will serve as a single point of contact to customers, providing a dedicated, compassionate, and balanced approach by building customer confidence and earning their trust. This includes:* Owning the issue to completion* Providing simple, easy solutions for complex requests* Leveraging comprehensive digital solutions* Servicing the full spectrum of customer needs, including account set up, money movement, trading and establishing /updating account featuresThe Expertise You Have* Series 7 required* Series 63 or ability to obtain within 90 days* 2-3 years of previous financial services experienceThe Skills You Bring* An ability to process transactions with efficiency and accuracy* Your strong organizational skills and ability to prioritize decisions in a fast-moving environment* Creative problem resolution skills with an ability to balance risk and the customer experience* You can take ownership of complex situations that result in positive outcomes for the customer* You have experience in a team environment that fosters culture of peer to peer coaching, collaboration and recognitionThe Value You Deliver* You implement Fidelity's Service Solutions strategy by supporting the reactive and proactive needs of customers, and our front line associates* You deliver the best customer experience in the financial services industry by quickly resolving issues and taking ownership to resolve more complex situations* You correspond with customers through a number of channels including phone, letters and emails to quickly resolve the request* Deliver efficient and responsive resolution in the most effective way possibleWe believe in being #DifferentTogether. Fidelity's nine affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences who come together to create a positive, inclusive workplace for all employees.We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unrivaled perspectives and experiences.Certifications:Series 07 - FINRA, Series 63 - FINRACompany OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or , prompt 2, option 2 if you would like to request an accommodation.

Keywords: Fidelity Investments, Covington , Service Solutions Group - Research and Resolution Team - Covington, KY, Other , Covington, Kentucky

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Make up to $20/hour - Deliver with DoorDash
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Greenwood
Posted on: 03/2/2021

Formula Compounder
Description: Responsible for scaling up various raw material ingredients to specified quantities indicated on the job ticket. Issue all required raw materials to each individual job using a handheld scanner. Assure (more...)
Company: California Custom Fruits & Flavor
Location: Greenwood
Posted on: 03/2/2021

Formula Compounder
Description: Responsible for scaling up various raw material ingredients to specified quantities indicated on the job ticket. Issue all required raw materials to each individual job using a handheld scanner. Assure (more...)
Company: California Custom Fruits & Flavor
Location: Greenwood
Posted on: 03/2/2021


Die Cutter - 1st shift 7-3pm
Description: SUMMARY Responsible for all activities associated with running the rotary die cutters including setup, operation, maintaining proper color during the print process, cleanup and general routine maintenance. (more...)
Company: Innomark Communications
Location: Fairfield
Posted on: 03/2/2021

General Labor - Fairfield Ohio
Description: SkillsMust be able to follow instructions from higher-level employees, must listen attentively and then use their speaking skills to ask questions or explain what they are doing. They need the manual (more...)
Company: Innomark Communications
Location: Fairfield
Posted on: 03/2/2021

Reserve Security Officer
Description: JOB SUMMARY: Provides protective service at various locations on a relief, peak period or emergency basis. Observes and reports activities and incidents at assigned client sites, providing for the security (more...)
Company: Securitas USA
Location: Springfield
Posted on: 03/2/2021

Patient Care Tech
Description: We Are Hiring: Patient Care Technician - Float Staffing - 6p-6a Part-time Nights - Every 3rd weekend rotation, holiday rotation every other recognized holiday br br At St Vincent Anderson we believe (more...)
Company: Ascension
Location: Anderson
Posted on: 03/2/2021

Make extra money, become a Neighbor host
Description: Neighbor Parking Storage HostRent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor
Company: Neighbor.com
Location: Fairfield
Posted on: 03/2/2021

US Army: Military Police (Enlistment Required)
Description: Job DescriptionMilitary Police Code: 31B eligibility for this position is based on ASVAB score and availability at the time of enlistment Military police protect the lives and property on Army installations (more...)
Company: US Army
Location: Springfield
Posted on: 03/2/2021

Brand Representative
Description: THE PROFILE Abercrombie Fitch Co. is a leading global specialty retailer of high-quality, casual apparel for men, women and kids with an active, youthful lifestyle under its Abercrombie Fitch, abercrombie (more...)
Company: Hollister Co.
Location: Greenwood
Posted on: 03/2/2021

Log In or Create An Account

Get the latest Kentucky jobs by following @recnetKY on Twitter!

Covington RSS job feeds