CovingtonRecruiter Since 2001
the smart solution for Covington jobs

Service Solutions Group - Research and Resolution Team - Covington, KY

Company: Fidelity Investments
Location: Covington
Posted on: April 1, 2021

Job Description:

Job Description:

"Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson - Chairman & CEO Fidelity Investments

In the Service Solutions Group you will be an integral part of a team that provides expertise for complex service items, emphasizing "point of service" resolution. You will own the outcome for the customer and provide a personalized, frictionless experience to effectively resolve the customer need. In this role, you will have the opportunity to help our customers feel more confident, make clearer decisions, and achieve their own financial dreams.

The Purpose of Your Role

The Service Solutions team will be empowered and trained to resolve most issues "at point of service," and will proactively reach out to customers to resolve "not in good order" items and other Fidelity identified issues. You support Fidelity associates in researching and resolving customer concerns, balancing your time between answering phone calls from associates and clients, and working customer cases. You will serve as a single point of contact to customers, providing a dedicated, compassionate, and balanced approach by building customer confidence and earning their trust. This includes:

* Owning the issue to completion
* Providing simple, easy solutions for complex requests
* Leveraging comprehensive digital solutions
* Servicing the full spectrum of customer needs, including account set up, money movement, trading and establishing /updating account features

The Expertise You Have

* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience

The Skills You Bring

* An ability to process transactions with efficiency and accuracy
* Your strong organizational skills and ability to prioritize decisions in a fast-moving environment
* Creative problem resolution skills with an ability to balance risk and the customer experience
* You can take ownership of complex situations that result in positive outcomes for the customer
* You have experience in a team environment that fosters culture of peer to peer coaching, collaboration and recognition

The Value You Deliver

* You implement Fidelity's Service Solutions strategy by supporting the reactive and proactive needs of customers, and our front line associates
* You deliver the best customer experience in the financial services industry by quickly resolving issues and taking ownership to resolve more complex situations
* You correspond with customers through a number of channels including phone, letters and emails to quickly resolve the request
* Deliver efficient and responsive resolution in the most effective way possible

We believe in being #DifferentTogether. Fidelity's nine affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences who come together to create a positive, inclusive workplace for all employees.

We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unrivaled perspectives and experiences.

Certifications:

Series 07 - FINRA, Series 63 - FINRA

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Find your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations @fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Keywords: Fidelity Investments, Covington , Service Solutions Group - Research and Resolution Team - Covington, KY, Other , Covington, Kentucky

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Submarine Electronics
Description: ABOUT br br The most secretive of Navy vessels, a submarine requires a select community of specially trained professionals to operate its classified, highly advanced hardware. The Sailors in the Submarine (more...)
Company: Navy
Location: Covington
Posted on: 04/13/2021

Store Team Member - Airport - Hudson News - Sign On Bonus
Description: Grow With Us br br Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food beverage (more...)
Company: Hudson Group
Location: Greenwood
Posted on: 04/13/2021

Landscape / Outside General Labor
Description: Express Employment Professionals West Chester is currently seeking Landscape / Outside General Labor for an immediate opening on 1st
Company: Express Professionals West Chester
Location: Fairfield
Posted on: 04/13/2021


Packaging Representative
Description: Auto req ID: 271380BR br Job SummaryFedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx Ground
Location: Covington
Posted on: 04/13/2021

Now Hiring Caring, Reliable Babysitter Needed For 2 Children
Description: I'm looking for a great babysitter for 2
Company: Care.com
Location: Middletown
Posted on: 04/13/2021

Weekend Shift Reach Truck Operator -" Bonuses and GREAT Benefits!
Description: Weekend Shift Reach Truck Operator ----- Bonuses and GREAT Benefits A well-established company that distributes food product in Monroe/Lebanon that offers GREAT benefits once hired and bonuses. Position (more...)
Company: Staffanation
Location: Middletown
Posted on: 04/13/2021

Navy Chaplain
Description: ABOUT The Navy Chaplain Corps boasts more than 800 Navy Chaplains from more than 100 different faith groups, including Christian, Jewish, Muslim, Buddhist and many others. Each Chaplain is also a Navy (more...)
Company: Navy
Location: Covington
Posted on: 04/13/2021

Packaging Position
Description: Auto req ID: 270323BR br Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx Ground
Location: Middletown
Posted on: 04/13/2021

Environmental Svcs Aide, Sr
Description: The Environmental Services Aide, Senior maintains a clean, sanitary, and safe environment in all areas of the Hospital in accordance with our quality standards, as well as local, state, and federal regulations. (more...)
Company: Encompass Health
Location: Covington
Posted on: 04/13/2021

Lot Associate
Description: Lot Associate 390709871 Middletown, Ohio, US, 45042 Lot Associates assist customers with the loading of
Company: The Home Depot
Location: Middletown
Posted on: 04/13/2021

Log In or Create An Account

Get the latest Kentucky jobs by following @recnetKY on Twitter!

Covington RSS job feeds