Patient Travel Services Coordinator

Company: Medpace Inc.
Location: Covington
Posted on: April 5, 2021

Job Description:

OverviewMedpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing approximately 3,600 people across almost 40 countries.Job SummaryThe Patient Travel Services Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements. ResponsibilitiesMain point of contact for the patient and clinic nurse to receive and fulfill travel and payment requestsWork with the client and trial manager to create guidelines and parameters for each new studyNew study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translationsOnboard the clinic nurse for new sitesLiaising with patients (or patient''s primary caregiver/family member)Coordinate logistics and translation needs with various outside vendorsEffectively plan for future visit needs and utilize efficiencies whenever possibleTrack spending and prepare monthly usage financial reportingMaintain effective and efficient communicationMay be responsible for other projects and responsibilities as assignedSome evening and or weekend work for patient travel emergency assistance QualificationsBachelor''s degree Minimum 2 years'' experience in a patient-facing roleKnowledge and experience of global travel logistics, infrastructure and cost drivers Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this supportPrior experience of working within a clinical research/healthcare settingSpanish speaking is a bonus, however not essential Effective time management skills, with a strong ability to manage multiple projects and timelinesComputer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)Determined and enthusiastic to embrace an opportunity within a new serviceTeam-player with a positive attitude and genuine love to support patientsWhy Medpace?When you join Medpace, you become part of a team dedicated to supporting the development of ground-breaking drugs and devices. Our employees provide hope for those living with debilitating diseases. We invite you to be a part of something that is impacting millions of people around the globe while enjoying a competitive total compensation and benefits package and internal growth opportunities.Awards:Medpace historically named a Top Cincinnati Workplace by the Cincinnati EnquirerMedpace ranks amongst top CROs for site ratings across all 10 important attributes including CRA training, preparation & organization, accessibility of staff, open communication, and ensuring timely drug availability Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next:A member of our recruitment team will review your qualifications and, if interested, you will be contacted for an interview.EO/AA Employer M/F/Disability/Vets*WARNING: Please beware of phishing scams that offer opportunities with Medpace in exchange for sending money. These scammers pose as legitimate employees from actual companies. Please be advised that a Medpace employee will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for a role with our company. All of our careers require that you first complete an online application and go through some sort of interview process.by Jobble

Keywords: Medpace Inc., Covington , Patient Travel Services Coordinator, Other , Covington, Kentucky