Sales Quality Specialist

Company: Total Quality Logistics (JSON)
Location: Covington
Posted on: June 9, 2021

Job Description:

About the role: As a part of the TQL Quality Team, you will be responsible for conducting and coordinating internal and external investigations relating to possible violations of law or company policies, or directly involved in incident management. You will be a steward for TQL's culture and standards, working to identify trends and develop strategies to ensure we act with integrity in all areas of our business and reduce risk and mitigate loss for TQL. Our team is made up of several diverse groups spanning compliance, risk mitigation, real-time crisis management and fraud investigation supporting a growing company with 56 offices across 26 states.What's in it for you: Competitive compensation and benefits package Paid training and structured mentoring program Personalized career path with 100% of department leadership promoted from within Work hard, play hard - Voted a 2019 and 2020 Fortune 100 Best Companies to Work For What you'll be doing: Investigate internal and external fraudulent activity Theft investigation and law enforcement cooperation Manage high risk events and prevent further loss Help mitigate in high risk scenarios including negotiating with stakeholders Collect, organize and analyze information regarding corporate compliance to reinforce TQL's values, protect the company and support employees Support internal business partners with quick, accurate and meaningful answers to regulatory, technical, or other compliance-related questions and issues Conduct and coordinate investigations to provide quick, effective information to support fair resolutions Partner closely with Legal, Information Security and other support departments on planned and ad hoc projects and strategic initiatives Help maintain and enhance systems, policies and procedures that support best practices, professionalism and integrity to help us fulfill our company mission and core values Advise on corrective and preventative measures based on root cause analysis What you need: High school diploma or equivalent Exceptional judgment, integrity and discretion in handling confidential and sensitive matters Ability to quickly build trust and relationships across the organization Comfortable handling ambiguous issues with multiple possible outcomes and a pragmatic approach to identifying practical solutions Excellent communication skills Strong analytical skills with attention to detail Ability to prioritize and manage multiple projects simultaneously and meet deadlines Critical thinking and problem-solving skills Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com .

Keywords: Total Quality Logistics (JSON), Covington , Sales Quality Specialist, Other , Covington, Kentucky