Customer Service / Sales Support Representative

Company: Standard Textile Co.
Location: Covington
Posted on: January 9, 2022

Job Description:

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.The Customer Service / Sales Support Representative will support our sales consultants' initiatives by supporting their day-to-day business in our Decorative Products Group.Responsibilities Include: Receive and reply to all communications from assigned consultants or customersManage open order reports on a weekly basis to ensure date management protocol is followedProactively provide consultants with important milestones including ship dates and backordersReview and quote opportunities as applicableMaintain updates with internal departments to ensure all project deadlines are metSetup new account numbersEnter and / or process orders on behalf of the sales consultantsCheck/obtain credit information and inquire about tax certificatesOrder and send sample/submittal itemsConfirm correct commission codesWork with Purchasing/Planning for expeditesFollow-up on product for ship dates and inform the customer and/or consultantCoordinate pick-up and return of any unused/unwanted productCompile any PIR forms and work with personnel to resolve issuesReconcile fabrics at end of orderEnsure invoicing is processed once project is completeIdentify issues and provide a corrective actionQualifications Include:Associates Degree, or 3-5 years of equivalent work experienceCustomer service experienceAbility to troubleshoot and document complex issuesStrong organizational skillsExcellent written communication skillsTime prioritization skillsAdvanced knowledge of Microsoft Office applicationsKnowledge / Experience with Oracle / JD EdwardsPM21Standard Textile is proud to announce it has been selected as a 2021 US Best Managed Company. Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams.Join us!Customer Service, Sales Support, Decorative Products, Textiles, Account Management

Keywords: Standard Textile Co., Covington , Customer Service / Sales Support Representative, Other , Covington, Kentucky