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Bell Person

Company: Cincinnati Marriott at RiverCenter
Location: Covington
Posted on: January 13, 2022

Job Description:

The Cincinnati Marriott at RiverCenter is seeking a guest service oriented Bell Person to join their team and assist our guests! The Cincinnati Marriott at RiverCenter is conveniently located near the Great American Ballpark & Paul Brown Stadium. The hotel boasts a new restaurant and 13,000 square feet of flexible event space and 8 meeting rooms. In addition, the hotel has convenient access to the convention center which has 110,000 square feet of event space and 17 meeting rooms.

Job Overview: Welcome arriving and departing guests at the door, escort guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features of the hotel.

Responsibilities and Duties:

--- Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
--- Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.
--- Read and match luggage tags, write claim tickets and detach portion to give to guest.
--- Organize and store luggage as necessary in a designated area.
--- Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
--- Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
--- Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner
--- Deliver morning newspapers, Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
--- Clean and polish carts and other equipment used in the department.
--- Answer the Bell Desk phone and provide information as needed.
--- Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.

Keywords: Cincinnati Marriott at RiverCenter, Covington , Bell Person, Other , Covington, Kentucky

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