ME Coordinator (Korean/English Speaking)
Company: BeneLynk
Location: Covington
Posted on: June 13, 2022
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Job Description:
Training Begins on Monday, July 25, 2022 COMPANY OVERVIEW Does
the idea of applying your talents at a company that assists people
in understanding how to obtain additional health care benefits and
compensates well for doing so, inspire you? We call it "Doing good
while doing well" and invite you to apply to join us and begin
moving forward along a beneficial career path - one built on
providing solutions by helping others navigate through the complex
world of health care benefits.Here at BeneLynk, our mission is to
improve lives and positively impact social determinants of health
barriers by providing our healthcare partners with the information
they need, and people with the advocacy they deserve. We are
laser-focused on our longstanding area of expertise in the
healthcare world. We fully understand barriers and surface
solutions, then provide the advocacy that changes lives and
improves outcomes. Everything we do, from the systems we build, to
our government relations, to our outreach operations, is in service
of this one central vision. WHO WE AREWe are big-hearted people,
passionate about serving our health plan clients, their members,
and each other. We are a team in every sense of the word, striving
toward a common mission - that is the goal of everyone at BeneLynk.
Every day, we are relentless in helping people who need essential
resources to make their lives easier and healthier. The members we
serve call us "miracles," "kind," "professional," "human," and
"compassionate," and all with "service that gets the job done." We
pride ourselves on creating a healthy environment for our employees
to thrive in their ability to assist others. REMOTE MEMBER
ENGAGEMENT COORDINATOR (Korean/English speaking) POSITION SUMMARYWe
are actively seeking experienced and outstanding Korean/English
speaking Remote Member Engagement Coordinators who have experience
working in a heavy production-based environment within an active
Inbound/Outbound Call Center to join our growing team. Some of the
most vital aspects of the role will include making and fielding
calls to help Medicare and Medicaid Managed Care Plan Members
determine which benefit(s) best suit them and assisting them
through the enrollment process. The Benefits you will be assisting
with include Community Programs (transportation, meals, energy
discounts), Medicare Savings Programs, Medicaid, and Veteran's
coordination of care. Our outstanding Member Engagement
Coordinators will be trained on how to navigate members through
their health care benefit options and how to educate them to make
the best decisions. Preference for candidates who have some
background in sales or other qualifying customer service
attributes. No health care experience, that is okay! We will train
highly motivated individuals with a proactive attitude. Our
comprehensive training program is conducted by our seasoned and
talented training department, and we will get you where you need to
be. QUALIFICATIONS Education - High School or General Education
Degree (Preferred) Experience - A minimum of six (6) months of
experience in both Inbound and Outbound Call Centers, with direct
consumer interaction Sales experience is a plus with the ability to
engage individuals over the phone, data entry, and related computer
skills. Language Skills - Excellent verbal and written
communication skills; ability to communicate with elderly
individuals. Bi-lingual (English & Korean). Reasoning Ability -
Ability to analyze and interpret benefit program criteria; ability
to interact and decipher information via telephone or
correspondence inquires. PHYSICAL DEMANDS The physical demands
described here are representative of those that must be met by an
employee to successful perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Physical
Activities - While performing the duties of this job, the employee
is frequently required to remain in a stationary position as well
as communicate ideas to others. The employee is occasionally
required to move about their office space. Weight Lifted/ Force
Exerted - The employee's job does not require weight to be lifted
or force exerted. WORK ENVIRONMENT This role is a remote position.
POSITION TYPE/ EXPECTED HOURS OF WORK Full-time /Non-Exempt
(Hourly) SALARY $17.50 - $19.00 Per Hour, depending on experience
EMPLOYEE BENEFITSWe offer competitive salaries and benefits here at
BeneLynk, as we truly value our employees and the amazing work that
they do each day. Please see below for a list of some of our
awesome employee benefits: Monthly Bonus Incentives Medical,
Dental, Vision and Employee Assistant Program Benefits 401K Match
15 Paid Days AnnuallyExcellent Growth & Advancement Opportunities
EMPLOYEE PERKSWork hard, play hard! Having an engaged workforce and
positive work environment is one of our top priorities here at
BeneLynk. We do so through numerous initiatives that can be found
below. We like to call our virtual work community, "The
Bene-Verse". We also have an internal Culture Ambassador committee
dedicated to ensuring all employees have a pleasant and exciting
work experience. Monthly Company Town Hall Events:We love the
opportunity to come together as a company. Join us monthly as we
discuss exciting company updates, internal promotions, internal
awards, upcoming events, and more! Monthly Internal Mental Health
Newsletters:Our Culture Ambassadors spearhead an internal
newsletter centered on mental health topics. Our employees' overall
wellbeing is our top priority, so we like to provide support
whenever it is needed through this uplifting internal newsletter.
Monthly Streaming Services Perk: Yes- we pay YOU to enjoy the
television shows that you enjoy! We pay up to a $12 per month for
any streaming service subscriptions that you currently have.
Tickets at Work Perk:Enjoy discounted movie tickets, hotel stays,
and more through our company's 'Tickets at Work' perk! Monthly
Lunch & Learn Events: Meet key members of our Senior Management
team through engaging Lunch & Learn sessions on a monthly basis.
Lunch is on us for those employees that sign up! Monthly Bene-Verse
Events:We put on awesome monthly events for our employees including
virtual trivia, team building exercises, guided painting sessions,
and more! EEO STATEMENT At BeneLynk, we don't just accept
differences; we celebrate, support, and thrive on them for the
benefit of our employees, our products, and the communities that we
serve. All employees share in the responsibility for fulfilling
this company's unwavering commitment to equal employment
opportunity. BeneLynk is an equal opportunity employer, and as
such, employment here is solely based on a person's merit and
qualifications directly related to their professional expertise.
BeneLynk does not discriminate against any employee or applicant
because of race, creed, color, religion, gender, sexual
orientation, gender identity/expression, national origin,
disability, age, genetic information, veteran status, military
status, marital/familial status, pregnancy, or related condition,
including breastfeeding, or any other classes protected by law. It
is BeneLynk's policy to comply with all applicable federal, state,
and local laws pertaining to nondiscrimination and equal
opportunity. The company's EEO policy, as well as its affirmative
action obligations, includes the full support of the company,
including its Chief Executive Officer because it's just the right
thing to do and we hope that you think so too. If you require
reasonable accommodation in completing an application,
interviewing, completing any pre-employment testing, or otherwise
participating in the employee selection process, please direct your
inquiries to our HR team at HR@BeneLynk.com. E-VERIFY BeneLynk
participates in E-Verify. We will provide the U.S. Social Security
Administration (SSA) and, if necessary, the U.S. Department of
Homeland Security (DHS) with information from each new employer's
Form I-9 to confirm work authorization. ***Offer of employment is
contingent upon the results of a required background and drug
screening.*** *** Applicants such as Call Center Representatives,
Contact Center Representatives, Customer Service Representatives,
and Inside Sales are encouraged to apply.*** *** Applicants with
prior experience in benefits enrollments or experience in the
finance or mortgage industry verifying income are encouraged to
apply***
Keywords: BeneLynk, Covington , ME Coordinator (Korean/English Speaking), Other , Covington, Kentucky
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