Infrastructure Client Service Delivery Lead
Company: Accenture LLP Company
Location: Covington
Posted on: June 15, 2022
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Job Description:
Are you passionate about helping businesses reinvent the
foundation of their business? In today's digital and cloud-based
world, businesses perform only as well as their IT infrastructure.
Help be part of the solution in designing processes, selecting and
implementing strategic tools, and establishing AIOps capabilities
that leverage analytics, automation and machine learning.The
Infrastructure Client Service Delivery Lead is the single point of
contact and accountability for service delivery operations and will
have the following responsibilities:Manages all service management
activities on behalf of the delivery organization. Accountable for
commitments made on behalf of Accenture to the client, including
service level agreements, contract scope management, demand
management & forecasting, and cost & profitability of service
delivery.Interacts with the Accenture Account Management team, IO
Portfolio Lead, clients, delivery groups and Service Delivery teams
responsible for delivering work to the client.Leverages Service
Delivery Managers (SDM) and towers leads to drive day-to-day
operations, providing leadership, coaching and direction to
delivery teams to ensure alignment with client and Accenture goals,
expectations and commitments.Manage service delivery across all
locations where services are provided, such as client locations,
Global Delivery Network (GDN) and non-GDN delivery centers,
external providers etc.Manage the delivery of agreed scope of
service at agreed priceEnsure the feasibility of the solution and
deliver the resolution by leveraging Accenture's full
capabilitiesWork with Account Management team to commit to
client(s) on behalf of Delivery organization on SLA achievement
demand plan and delivery scheduleParticipate in strategic
discussions with client and account team to provide outsourcing
expertiseManage to reduce costs of standard offerings, assets,
processes, technologies, licenses, facilities and
subcontractorsWork with delivery leaders to optimize delivery
pyramid and mix and cost-to-serve including leveraging low-cost
locations to optimize balance between cost and delivery
targetsDeliver efficiencies through standard processes and
synergiesAchieve defined SLA commitments and other
financial/operational metricsEscalate performance issues to Account
Management teamSupport sales opportunities and validate expected
delivery capabilityEstimation of new services/contracts and sign
off on commitment to proposed SLAPartner with Mobilization
leadership and consistently execute standard servicesAddress supply
demand gaps, confirm demand plan and delivery performance issues,
communicate operational issues and continuous improvement
ideasManage service quality, change orders and financial recovery
plans within contract scope --- Work with appropriate delivery
leaders to ensure resources are committed to deliver the work ---
Manage the escalations between delivery, client and Account
Management teamParticipate in account planning and forecasting
sessions within the Account Management teamSupport the achievement
of contract controllable income (CCI) targets and cost-to-serve
targetsAchieve year on year efficiency gains in conjunction with
delivery service providersFor now, all Accenture business travel,
international and domestic, is currently restricted to
client-essential sales/delivery activity only.Please note: The
safety and well-being of our people continues to be the top
priority, and our decisions around travel are informed by
government COVID-19 response directives, recommendations from
leading health authorities and guidance from a number of infectious
disease experts.Basic QualificationsA minimum of 7 years of IT
Operations experience including experience with Infrastructure
and/or Cloud technologiesA minimum of 5 years of experience
leading, coordinating and motivating teamsA minimum of 5 years of
experience with client relationship and expectation management,
including financials and contract managementA minimum of 3 years of
public cloud operations management experience (Azure, AWS, Google
or Oracle cloud)Bachelor's degree or equivalent (minimum 12 years
work experience). If Associate's Degree, must have equivalent
minimum 6 year work experience.As required by the Colorado Equal
Pay Transparency Act, Accenture provides a reasonable range of
minimum compensation for roles that may be hired in Colorado.
Actual compensation is influenced by a wide array of factors
including but not limited to skill set, level of experience, and
specific office location. For the state of Colorado only, the range
of starting pay for this role is $97,632 - $161,200 and information
on benefits offered is here. COVID-19 UpdateThe safety and
well-being of our candidates, our people and their families
continues to be a top priority. Please be aware that Accenture
roles in the US require all employees to be fully vaccinated as a
condition of employment. Accenture will consider requests for
medical or religious accommodation to this vaccination requirement
during the recruiting process.What We Believe We have an unwavering
commitment to diversity with the aim that every one of our people
has a full sense of belonging within our organization. As a
business imperative, every person at Accenture has the
responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core
values. Our rich diversity makes us more innovative and more
creative, which helps us better serve our clients and our
communities. Read more here Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one
should be discriminated against because of their differences, such
as age, disability, ethnicity, gender, gender identity and
expression, religion, or sexual orientation. All employment
decisions shall be made without regard to age, race, creed, color,
religion, sex, national origin, ancestry, disability status,
veteran status, sexual orientation, gender identity or expression,
genetic information, marital status, citizenship status or any
other basis as protected by federal, state, or local law. Accenture
is committed to providing veteran employment opportunities to our
service men and women. For details, view a copy of the Accenture
Equal Opportunity and Affirmative Action Policy StatementRequesting
An Accommodation Accenture is committed to providing equal
employment opportunities for persons with disabilities or religious
observances, including reasonable accommodation when needed. If you
are hired by Accenture and require accommodation to perform the
essential functions of your role, you will be asked to participate
in our reasonable accommodation process. Accommodations made to
facilitate the recruiting process are not a guarantee of future or
continued accommodations once hired. If you would like to be
considered for employment opportunities with Accenture and have
accommodation needs for a disability or religious observance,
please call us toll free at 1 (877) 889-9009, send us an email or
speak with your recruiter. Other Employment Statements Applicants
for employment in the US must have work authorization that does not
now or in the future require sponsorship of a visa for employment
authorization in the United States. Candidates who are currently
employed by a client of Accenture or an affiliated Accenture
business may not be eligible for consideration. Job candidates will
not be obligated to disclose sealed or expunged records of
conviction or arrest as part of the hiring process. The Company
will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. Additionally, employees who have access to
the compensation information of other employees or applicants as a
part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
Company's legal duty to furnish information.
Keywords: Accenture LLP Company, Covington , Infrastructure Client Service Delivery Lead, Other , Covington, Kentucky
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