Teller - Cincinnati, OH
Company: KeyBank
Location: Covington
Posted on: June 19, 2022
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Job Description:
Location:8160 Montgomery Road - Cincinnati, Ohio 45243ABOUT THE
JOB (JOB BRIEF):At Key, we have the opportunity to bring ease value
and expertise to our clients by helping them have confidence and
the peace of mind to dream big.As a Teller, you will report to the
Branch Manager or to the Experience Leader (Teller Float) and are
the initial contact for clients. The Teller is a critical position
within the branch and an important member of the branch team. The
Teller provides excellent client service by welcoming new and
existing clients of the Bank and assisting them with account
transactions and servicing needs. In addition, he/she acts as a
resource in identifying and resolving client servicing issues.
Tellers, through their conversations with the clients, listen to
uncover financial needs and transitions clients to a banker to
further assist.ESSENTIAL JOB FUNCTIONS:The role of the Teller is to
be welcoming, build rapport and provide outstanding service to the
Bank clients while performing account transactions, all of which
align to the Branch Playbook. Tellers and all Branch team members
are expected to act professionally at all times, conduct business
ethically avoid conflicts of interest and act in the best interest
our clients and Key. Duties assigned include:Primary Teller
Functions---Accept and accurately process all financial service
transactions---Maintain responsibility for cash drawer and follow
proper balancing procedures---Act as a resource to identify and
resolve client servicing issues---Listen for clues for Financial
Wellness opportunities during client conversations, and then
appropriately transition the client(s) to a BankerBuild Client
Rapport---Provide excellent client service to all KeyBank
clients---Where problem resolution is required, take thorough
information from the client and get back to them in a timely
manner---Ensure a confident tone that reassures the client we will
follow up with resolution---Greet and welcome every client as they
enter the branch; acknowledge by name, if known---Assist clients in
achieving their financial goals and objectives through the use of
Financial Wellness tools---Participate in client appreciation
events---Address client issues or concerns; engage branch
management when needed to provide full solutions for clients---Help
create and establish a business relationship between the Banker and
the client---Coordinate time between Banker and client for business
meetings as necessary---Engage the Lead Teller and or Banker when
faced with complex client account issues---Answer the phone within
the Branch professionally, promptly, and pleasantly---Participate
in post/debrief meetings with the branch team involving clients
from the day to better understand specific client needsRisk
Management---Ensure compliance with security and audit
procedures---Adhere to all applicable policies and
proceduresAdditional Responsibilities---Participate in morning
huddles and end of day debriefs---Understand goals and objectives
for the branch---Review and maintain knowledge of product guides,
fees and policies to stay current on offerings---Provide answers
and assistance for client questions/concerns, utilizing resources
within the branchREQUIRED QUALIFICATIONS: Teller---High School
Diploma, GED or equivalent business experience---6 months
experience in a client service facing role---Prefer cash handling
experience---Excellent communication and interpersonal
skills---General understanding of PC with Windows based
applications and calculator---Ability to work branch hours to
include weekends and occasional evenings---Physical Requirements:
Prolonged Standing (5-8 hours per day), frequent use of hands to
manipulate/grasp objects, ability to communicate face to face and
on the phone with clients, occasional bending and lifting from
floor height, frequent forward reach, frequent lifting of 1 - 10
lbs., occasional lifting of up to 30 lbs. Float Teller---In
addition to all Teller requirements, the Float Teller must have the
ability to work at multiple branch locations---Must have access to
reliable transportation to facilitate working in multiple
branches---Must have schedule flexibilityKeyCorp is an Equal
Opportunity and Affirmative Action Employer committed to building a
diverse, equitable and inclusive culture. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status or other protected
category.Qualified individuals with disabilities or disabled
veterans who are unable or limited in their ability to apply on
this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com.
Keywords: KeyBank, Covington , Teller - Cincinnati, OH, Other , Covington, Kentucky
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