Front Desk Supervisor
Company: Cincinnati Marriott at RiverCenter
Location: Covington
Posted on: June 18, 2022
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Job Description:
At the Cincinnati Marriott at RiverCenter hotel, we are seeking
an energetic, friendly and inviting personality to join our team-
if this is you, please feel free to apply. We are seeking to fill a
part-time front desk supervisor position. Your duties will include
the list below:
-Communicate effectively both verbally and in writing to provide
clear direction to staff. Assign and instruct guest service
representatives in details of work. Observe performance and
encourage improvement.
-Greet guests immediately with a friendly and sincere welcome. Use
a positive and clear speaking voice, listen to and understand
requests, respond with appropriate actions and provide accurate
information such as outlet hours and local attractions.
-Promptly complete the registration process by inputting and
retrieving information from a computer system, confirming pertinent
information including number of guests and room rate. Promote
marketing programs. Make appropriate selection of rooms based on
guest needs. Code electronic keys. Nonverbally confirm the room
number and rate. Provide welcome folders containing keys,
certificates, coupons and refreshment center keys as appropriate.
Close out guest accounts at time of check out. In the event of
dissatisfaction, negotiate compromise, which may include
authorizing revenue allowances.
-Verify and imprint credit cards for authorization using electronic
acceptance methods. Handle cash, make change and balance an
assigned house bank. Accept and record vouchers, travelers checks
and other forms of payment. Perform accurate moderately complex
arithmetic functions using a calculator. Post charges to guest
rooms and house accounts using the computer.
-Promptly answer the telephone using positive and clear English
language. Input messages into the computer. Retrieve messages and
communicate the content to the guest. Retrieve mail, small packages
and facsimiles for customers as requested.
-Remain calm and alert, especially during emergency situations
and/or heavy hotel activity, serving as a role model for guest
service representatives and other employees. Resolve customer
complications and complaints by conducting thorough research of the
situation and identifying the most effective solutions. Make
decisions and take action based on previous experience and good
judgment, sometimes revising procedures to accommodate unusual
situation. Authorize revenue allowances to remedy problems only
after other alternative solutions have been offered.
-Summon guest service personnel for assistance to escort guest to
their rooms as appropriate.
-Prepare daily forecast of expected arrivals and departures.
-Provides safety deposit boxes for guest by escorting them to the
vault room, assisting the customer in opening the deposit box lock.
File access slips in box.
-Operate facsimile machine to send, receive, and log incoming
transmissions. Notify guests of incoming faxes using the message
function of the computer.
-Use the photocopier to make copies of items as required.
-Perform other related duties as assigned.
Keywords: Cincinnati Marriott at RiverCenter, Covington , Front Desk Supervisor, Other , Covington, Kentucky
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