Customer Relationship Advocate- Covington, KY
Company: Fidelity Investments
Location: Covington
Posted on: July 29, 2022
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Job Description:
Job Description:Do you enjoy helping others? Are you the "go to
person" at work or in your community? Would your friends and peers
describe you as friendly and curious?We really should talkFidelity
wants extraordinary people with a passion for assisting others as
candidates for a Customer Relationship Advocate (CRA) position. We
have positions for those with and without college degreesand if you
don't yet have a degree but want one - we support that too. To
assist you with your higher education goals, Fidelity offers
tuition reimbursement programs that can help you further your
education.No finance backgroundNo problemYes, we are in financial
services, but not in the old-fashioned way you might be thinking.
If you come to us knowing the industry - great, but if you need
support learning - that works too. We will provide you what you
need through a paid world class training program to set you up for
success. If you can bring us your dedication for helping others -
we'll teach you the financial expertise and assist you with
becoming a licensed broker. At Fidelity, the customer experience is
our top priority, and we're looking for individuals that:Have
relationship building skills and are committed to providing
excellent customer serviceHave experience in people facing
industries including service, retail, healthcare, or
hospitalityThis is a full-time hourly phone position that also
offers the opportunity to work extra hours based on the business
needs and your availability.Regular participation at our
on-location sites is an important part of our culture. Please be
mindful of commute distance when considering applying. Relocation
assistance may be available for those who meet eligibility
requirementsThe Purpose of Your RoleThe CRA role is an integral
part of a broader team that takes incoming calls from our customer
base while addressing customer service issues. We are looking for
candidates who wish to gain financial expertise while growing
professionally. Our successful CRAs assist clients with a broad
range of needs including answering questions about their account
balances to guiding them to the appropriate resources. The goal
remains consistent for all interactions: help customers feel more
confident, make clearer decisions, and achieve their own financial
dreams.Our Investments in YouOur benefit programs (opens in a new
tab) are crafted to help you and your loved ones strike the perfect
balance. Sound too good to be true? See for yourself and learn more
about our benefits offerings:Click to hear from a few of our
associates about the outstanding benefits Fidelity offers: Benefits
at Fidelity Investments (opens in a new tab)Click here for a local
news story about how we are helping our employee's payback their
student loan debt(opens in a new tab)Training for Your RoleWe offer
a paid, industry-leading development program that will fully
prepare you to engage with customers while acquiring your Series 7
and 63 licenses.Click to learn more about Training Opportunities at
Fidelity(opens in a new tab) and how we support our associates to
obtain their securities licensesCOVID work policySafety is our top
priority. Once we can be together in person with fewer safety
measures, this role will move to our dynamic working approach.
You'll be spending some of your time onsiteLearn More: Dynamic
Working (opens in a new tab)Certifications:Series 07 - FINRA,
Series 63 - FINRACompany OverviewFidelity Investments is a
privately held company with a mission to strengthen the financial
well-being of our clients. We help people invest and plan for their
future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money.Join UsAt Fidelity, you'll
find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a Glassdoor Employees' Choice Award, we have been
recognized by our employees as a Best Place to Work in 2022. And
you don't need a finance background to succeed at Fidelity-we offer
a range of opportunities for learning so you can build the career
you've always imagined.Many of our associates are continuing to
work remotely temporarily due to COVID-19. When Fidelity employees
eventually return to the office, our goal is for most people to
work flexibly in a way that balances both personal and business
needs with time onsite and offsite through what we're calling
"Dynamic Working."We invite you to Find Your Fidelity at
fidelitycareers.com.Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Leave of
Absence/Accommodation Team by sending an email toaccommodations
fmr.com, or by calling 800-835-5099, prompt 2, option
3.PDN-94888228-9b54-428f-a7d7-1b1b46424681
Keywords: Fidelity Investments, Covington , Customer Relationship Advocate- Covington, KY, Other , Covington, Kentucky
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