Room Attendant

Company: Cincinnati Marriott at RiverCenter
Location: Covington
Posted on: September 15, 2022

Job Description:

Job Overview:
To clean, stock, and provide housekeeping service for guest rooms to ensure cleanliness and guest satisfaction; ensure the proper sorting and distribution of laundry to meet high standards of quality; and ensure cleanliness of guest floor corridors, foyers, stairwells, and public areas in order to maintain high standards of quality.
Responsibilities and Duties:
--- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
--- Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 40 lbs.
--- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly
--- Replenish amenities, linens, and supplies in guest room
--- Provide turndown service by partially removing and storing bedspread, replenishing amenities, linens, and supplies and filling ice bucket as preferred by guest
--- Respond in a timely manner to guest requests of items such as an iron, safety instructions, assistance, directions, and/or other information
--- Stock and supply Room Attendant carts and caddies
--- Reports status of rooms to as appropriate
--- Train and orientate new Room Attendants
--- Assist in inventory of linen and supplies
--- Report repairs which are needed
--- Understand and apply current brand standards and hotel-wide changes such as those affecting amenity set-ups to ensure hotel is in compliance
--- Empty the laundry chute and prepare loads for washer
--- Pre-sort and separate linen by classification and transfer by lifting, carrying or transporting to workstations
--- Run folding equipment to fold mats, blankets, towels, bedspreads, etc. and run ironer
--- Separate laundry requiring mending or special stain removal
--- Push carts from washing area to drying area
--- Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants
--- Empty room carts of soiled linen and trash
--- Clean and remove spots from corridor walls and door
--- Polish and clean mirrors, room numbers on guest room doors, and elevator doors
Date Revised: September 18, 2020
--- Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers
--- Flip mattresses and move furniture, as assigned by supervisor
--- Assist carpet cleaner with relocation of furniture
--- Respond to guest questions
--- Provide guest assistance, directions, and information as requested
--- Turn in all items found in team members working area to Hotel Lost and Found department
--- Provide general public assistance, instruction and/or guidance for guest and team member safety in fire or other emergency situations.
--- Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.
--- Performs other related duties as assigned.
Specific Job Knowledge and Skills:

Keywords: Cincinnati Marriott at RiverCenter, Covington , Room Attendant, Other , Covington, Kentucky