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Front Desk Clerk - 1st Shift FT/PT

Company: Radisson Hotel
Location: Covington
Posted on: November 23, 2022

Job Description:

Welcome Our Guests!! Are you the ideal candidate to be the first and last impression of our hotel? Requires the highest level of Customer Service Skills. Opera Hotel Operating Systems knowledge a definite plus! Along with excellent verbal communication and the ability to think on your feet!

*Responsibilities*

* Provide upscale guest service experiences for guest throughout their stay
* Ensure guest are properly greeted upon their arrival
* Oversee check-in and check-out procedures, including reservations and financial transactions
* Promptly address guests' requests
* Actively listen to and resolve complaints
* Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
* Inform guest of our hotel services, including breakfast and dining options
* Promote all hotel amenities, conveniences and programs offered
* Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
* Recommend local tourist spots, including places to dine, shop and sight-seeing

*Skills *Proven work experience as a Guest Service Agent or similar role

* Hands-on experience with Hotel software, OPERA a plus
* Proficiency in English; knowledge of other languages is a plus
* Customer service drive with outstanding communication and active listening skills
* Excellent problem-solving and multitasking skills
* Strong sense of responsibility and a professional presentation
*

Job Types: Full-time, Part-time

Pay: From $12.50 per hour

Benefits:
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Holidays
* Weekend availability
Supplemental pay types:
* Bonus pay

Education:
* High school or equivalent (Preferred)

Work Location: One location%58047475%

Keywords: Radisson Hotel, Covington , Front Desk Clerk - 1st Shift FT/PT, Other , Covington, Kentucky

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