Call Center Representative
Company: Careerbuilder-US
Location: Covington
Posted on: January 24, 2023
Job Description:
Job Description:Customer Relationship Advocate Career Development
ExperienceJoin our team of Customer Relationship Advocates (CRA)
for a variety-filled experience where you'll have dedicated time to
focus on growth, career development and renewal while you support
our customers by taking inbound calls. This first-of-its-kind
experience supercharges your early career and growth at Fidelity
with personalized support, knowledgeable career guides and
celebration of your achievements, while learning about Fidelity and
building skills and experiences. In this role, you will assist our
clients with a broad range of needs including answering questions
about account balances, making withdrawals, transferring funds,
identifying resources, and placing trades.
What to expect---As a new CRA, you'll be supported by a group of
leaders, coaches, mentors and experienced CRAs over the first 18
months of your career.
- First four months, prepare to become a FINRA (Financial
Industry Regulatory Authority) Registered Representative by
studying for and obtaining your Series 7 and 63 licenses, fully
paid for and sponsored by Fidelity. This includes paid, on-the-job
study time, support from licensing coaches, group and
individualized study plans, and review classes.
- Subsequent months, continue taking customer calls with
increasing complexity to develop and hone your skills. Dedicated
time each week to develop new skills and to connect and refuel - by
exploring the career center, networking with colleagues, taking
online classes, and more!
- As you gain confidence and develop proficiency serving
customers, get more variety in your work week by spending time
building advanced skills aligned with the next role that interests
you.Advantages of our career development experience---You are
supported.You are celebratedYou are growing.You can explore.The
Skills You Bring
- Ability to establish rapport and relationships with customers
and the team through effective communication
- Listening and compassion skills to support the challenges of
our diverse customers
- Adaptability and flexibility in various work environments
(i.e., working in the office, working from home, overtime,
etc.)
- Ability to handle different types of situations and
conversations driving towards a resolution suitable for all
- Aptitude to complete our industry-leading paid development
experience will fully prepare you to engage with customers while
taking the SIE, Series 7 Top Off and Series 63 exams
- A desire for continuous learning and dedication to studying and
applying new concepts, learning quickly and retaining information
to assist with decision-makingThe Value You Deliver
- Demonstrate empathy and passion for helping people and ensure
an excellent customer experience
- Service varied customer needs, including balance inquiries,
money movement, trading, and more
- Answer questions and provide resources to deepen understanding
and build confidenceOur Investments in You are crafted to help you
and your loved ones strike the perfect balance. Here are a few
featured benefits (not all benefits are listed): Maternal and
Parental Leave, Tuition Reimbursement, Student Loan Assistance,
401(K) 7% match, Health Insurance, Dental Insurance, Vision
Insurance, Disability Insurance, Paid Time off, Commuter Benefit
Program, Backup Dependent Care, Charitable match, Concierge
Services, Wellness Program, and Fitness Reimbursement.Sound too
good to be true? See for yourself and learn more about our benefits
offerings:
- Click to hear from a few of our associates about the
outstanding benefits Fidelity offers:
- Click here for a local news story about how we are helping our
Certifications: You will be given paid time and support to obtain
SIE - FINRA, Series 07 - FINRA, Series 63 - FINRALearn More: While
aspects of this role are similar to other roles you may have
searched for (Entry Level Customer Service, Call Center
Representative or Customer Service Representative), this role
offers a comprehensive, supported and guided experience towards
building a career at Fidelity!Certifications:Series 07 - FINRA,
Series 63 - FINRACompany OverviewFidelity Investments is a
privately held company with a mission -to strengthen the financial
well-being of our clients. -We help people invest and plan for
their future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money.Join UsAt Fidelity, you'll
find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a -, we have been recognized by our employees as a
Best Place to Work in 2022. And you don't need a finance background
to succeed at Fidelity-we offer a range of opportunities for
learning so you can build the career you've always imagined.At
Fidelity, our goal is for most people to work flexibly in a way
that balances both personal and business needs with time onsite and
offsite through what we're calling "."We invite you to -Find Your
Fidelity -at -.Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to -, or by calling 800-835-5099, prompt 2, option
3. We welcome those with experience in jobs such as Co-Manager,
Assistant Manger, and Merchandise Handler and others in the Retail
to apply.
Keywords: Careerbuilder-US, Covington , Call Center Representative, Other , Covington, Kentucky
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