Customer Experience Advocate (Hybrid)
Company: Protective Life Insurance Company
Location: Covington
Posted on: January 25, 2023
|
|
Job Description:
The work we do has an impact on millions of lives, and you can
be a part of it.We help protect our customers against life's
uncertainties. Regardless of where you work within the company,
you'll be helping provide protection and peace of mind when our
customers need it most.
The Customer Experience Advocate (CXA) is responsible for
delivering customer satisfaction on every call received from
Protective Life policyholders. Good communication, multitasking
skills and decision making skills are required to effectively
interpret the customer needs and provide service in an environment
involving sensitive customer information.The primary responsibility
for this position is to handle customer interactions across
multiple lines of business by being able to approach problems
logically and with good judgement to ensure the appropriate
customer outcome. The customer experience advocate must be able to
make appropriate decisions on behalf of our customers quickly and
effectively, prioritize work to ensure efficiency, and abide by all
applicable regulatory and department practices and procedures.
Additionally, has the ability to work independently and in a team
environment.
Training for this position is in the office and begins 12/5 from
9:00a-5:30p eastern time.
This is position will start Hybrid after Training ( in office 3
days a week and Work from Home 2 days ) but can lead to a Work from
Home Full-Time. Primary Job Function:
Employee Benefits: We aim to protect our employees' wellbeing
through a broad benefits offering. For example, we protect physical
wellbeing through health, dental and vision insurance. We protect
mental wellbeing through mental health benefits and an employee
assistance program. We protect time away from work with a variety
of paid time away benefits (e.g., paid time off, paid parental
leave, short-term disability, and a cultural observance day). We
protect financial wellbeing through contributions to healthcare
accounts, a pension plan, and a 401(k) plan with Company matching.
All employees are encouraged to protect their overall wellbeing by
engaging in ProHealth Rewards, Protective's platform to improve
wellbeing while earning cash rewards. Eligibility for certain
benefits may vary by position in accordance with the terms of the
Company's benefit plans.
Diversity and Inclusion: At Protective, we are committed to
providing an inclusive culture where all employees are able to
fully contribute and thrive. Our goal is to grow and develop our
people, attract diverse talent and support strong, diverse
communities.
We support diversity, equity, and inclusion by working to develop a
culture of inclusion and belonging led by leaders who develop
potential and embrace unique skills and abilities. Our aim is to
create an equitable and accountable environment for all leaders and
employees that will drive performance and impact business strategy.
In this way, we can increase overall diversity for leadership roles
and pipelines of talent by maturing our hiring practices, robust
development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being
inclusive and attracting, retaining, and growing the talents of a
diverse and inclusive workforce.
Keywords: Protective Life Insurance Company, Covington , Customer Experience Advocate (Hybrid), Other , Covington, Kentucky
Click
here to apply!
|