Supervisory Contact Representative (12 Month Roster)
Company: Department Of The Treasury
Location: Covington
Posted on: January 27, 2023
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Job Description:
Summary Click on "Learn more about this agency" button below to
view Eligibilities being considered and other IMPORTANT
information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS?
Visit us on the web at Learn more about this agency Help Overview *
Accepting applications
* Open & closing dates 11/10/2022 to 09/28/2023 * Salary $66,214 -
$100,044 per year * Pay scale & grade IR 7 * Help Locations 15
vacancies in the following locations: * Fresno, CA * Oakland, CA *
Denver, CO * Jacksonville, FL * Show more locations (15)
* Chamblee, GA * West Des Moines, IA * Covington, KY * Andover, MA
* Detroit, MI * Clarksdale, MS * Kansas City, MO * Cheektowaga, NY
* Holtsville, NY * Philadelphia, PA * Franklin, TN * Memphis, TN *
Austin, TX * Ogden, UT * Seattle, WA * Remote job No * Telework
eligible Yes-as determined by the agency policy. * Travel Required
25% or less - You may be expected to travel for this position. *
Relocation expenses reimbursed No * Appointment type Permanent - *
Work schedule Full-time - * Service Competitive * Promotion
potential None * Job family (Series) 0962 Contact Representative *
Supervisory status Yes * Security clearance Not Required * Drug
test No * Position sensitivity and risk Non-sensitive (NS)/Low Risk
* Trust determination process Suitability/Fitness * Announcement
number 23-11709851O-SBM-0962-7 * Control number 688383100 Help This
job is open to * Career transition (CTAP, ICTAP, RPL) Federal
employees who meet the definition of a "surplus" or "displaced"
employee. * Internal to an agency Current federal employees of this
agency. Clarification from the agency Open to IRS
Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employees
Help Duties WHAT IS THE SBSE - SMALL BUSINESS SELF
EMPLOYEDDIVISION? A description of the business units can be found
at: Vacancies will be filled in the following specialty areas: SBSE
CAMPUS COLLECTION The following are the duties of this position at
the full working level. If this vacancy includes more than one
grade and you are selected at a lower grade level, you will have
the opportunity to learn to perform these duties and receive
training to help you grow in this position. As a Front Line Manager
you will: * Plan work to be accomplished by subordinates, sets and
adjusts short-term priorities and prepares schedules for completion
of work.
* Assign work to subordinates based on priorities, selective
consideration of the difficulty and requirements of assignments,
and the capabilities of employees.
* Evaluate work performance of subordinates and makes
recommendations for outstanding performance recognition and/or
disciplinary action.
* Give advice, counsel or instruction to employees on work and
administrative matters.
* Interview candidates for positions within the organization/unit
and recommend appointment, promotion or reassignment to such
positions.
* Hear and resolve complaints from employees, refer group
grievances and/or more serious unresolved complaints as
appropriate.
* Effect minor disciplinary measures, such as warnings and
reprimands, recommend other actions in more serious cases.
* Identify developmental and training needs of employees, providing
or arranging for needed development and training.
* Initiate ways to improve production, work processes and/or to
increase the quality of the work directed. Help Requirements
Conditions of Employment STANDARD POSITION DESCRIPTIONS (SPD):
PD92411 Visit the IRS SPD Library to access the position
descriptions. * If you are in a telework eligible position, you may
be directed to temporarily telework on a full-time basis due to
COVID 19. Employees must be within a 200-mile radius of their
official assigned post-of-duty (POD) while in a telework status.
Once normal operations resume, employees may be directed back to
the office to perform the duties of their position. Telework
eligibility does not guarantee telework; employees must meet and
sustain IRS telework eligibility requirements and supervisor's
approval to participate in the IRS Telework Program. As a reminder
- If you are selected for a position, you are responsible for
reporting to your designated POD (location) on the negotiated start
date or as directed by management.
* Subject to a 1-year probationary period (unless already
completed).
* Subject to a 1-year supervisory or managerial probationary period
(unless already completed). Qualifications Federal experience is
not required. The experience may have been gained in the public
sector, private sector or Volunteer Service. One year of experience
refers to full-time work; part-timework is considered on a prorated
basis. To ensure full credit for your work experience, please
indicate dates of employment by month/year, and indicate number of
hours worked per week, on your resume. You must meet the following
requirements by the closing date of this announcement: FRONT LINE
MANAGER BASIC REQUIREMENTS: You must have 1 year of specialized
experience at a level of difficulty and responsibility equivalent
to the next lower level within the pay band or GS grade in the
normal line of progression in the Federal service. To be qualifying
for this position your experience should be sufficient to
demonstrate: * Experience with management techniques, methods,
theories, principles and labor relations concepts, to assure
optimum utilization of personnel, equipment and space for the
accomplishment of all program objectives with combined technical
and administrative oversight;
* Experience applying regulations, other official guidance and
principles, including the latest procedures and techniques
sufficient to oversee the planning, development and implementation
of the technical aspects of programs specific to the position being
filled;
* Experience applying basic budget management principles and
practices (i.e. ability to maintain and manage financial
resources);
* Experience applying communicative techniques to effectively and
diplomatically interact with internal and external customers. AND
SPECIALIZED EXPERIENCE To be minimally qualified for this position
you must have one (1) year of specialized experience at a level of
difficulty and responsibility equivalent to the next lower level
within the payband or GS grade in the normal line of progression in
the Federal service. To be qualifying for this position your
experience should be sufficient to demonstrate: Experience with
management techniques, methods, theories, principles, and labor
relations concepts, to assure optimum utilization of personnel,
equipment, and space for the accomplishment of all program
objectives with combined technical and administrative oversight;
Experience applying regulations, other official guidance and
principles, including the latest procedures and techniques
sufficient to oversee the planning, development and implementation
of the technical aspects of programs specific to the position being
filled; Experience applying basic budget management principles and
practices (i.e. ability to maintain and manage financial
resources); Experience applying communicative techniques to
effectively and diplomatically interact with internal and external
customers. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing
date (or if this is an open continuous announcement, by the cut-off
date) specified in this job announcement, current civilian
employees must have completed at least 90 days of federal civilian
service since their latest non-temporary appointment from a
competitive referral certificate, known as time after competitive
appointment. For this requirement, a competitive appointment is one
where you applied to and were appointed from an announcement open
to "All US Citizens" or Status applicants. Go to Understanding the
IRS Paybands for GS/IR conversion. For more information on
qualifications please refer to OPM's Qualifications Standards.
Education A copy of your transcripts or equivalent documentation is
required for positions with an education requirement, or if you are
qualifying based on education or a combination of education and
experience. An official transcript will be required if you are
selected. If the position has specific education requirements and
you currently hold, or have previously held, a position in the same
job series with the IRS, there is no need to submit a transcript or
equivalent at this time. Applicants are encouraged, but are not
required, to submit an SF-50 documenting experience in a specific
series. A college or university degree generally must be from an
accredited (or pre-accredited) college or university recognized by
the U.S. Department of Education. For a list of schools which meet
these criteria, please refer to Department of Education
Accreditation page. FOREIGN EDUCATION: Education completed in
foreign colleges or universities may be used to meet the
requirements. You must show proof the education credentials have
been deemed to be at least equivalent to that gained in
conventional U.S. education program. It is your responsibility to
provide such evidence when applying. Click here for Foreign
Education Credentialing instructions. Additional information * We
may select from this announcement or any other source to fill one
or more vacancies. Additional jobs may be filled.
* The salary range indicated in this announcement reflects the
minimum locality pay up to maximum locality pay for all duty
locations listed. The range will be adjusted for selected duty
location. General Schedule locality pay tables may be found under
Salaries & Wages.
* This is a non-bargaining unit position.
* Tour of Duty: Day Shift - Start and stop times between 6:00am and
6:00pm. Mid Shift - Start and stop times between 10:00am and
8:30pm. Swing Shift - Start and stop times between 6:00pm and
6:00am.
* Alternative work schedule, staggered work hours or telework may
be available.
* Currently only have vacancies to fill in the following locations.
The rest of the locations may fill once vacancies become
available.
* 1 Vacancy to be filled GA0010
* 2 Vacancies to be filled in NY6466
* 2 Vacancies to be filled in MI0800
* 1 Vacancy to be filled in TN2709
* 2 Vacancies to be filled in NY0376
* 3 Vacancies to be filled in FL2542
* 1 Vacancy to be filled in TN0005
* 3 Vacancies to be filled in PA0809 * We will try to offer the
shift of your preference, but you may be offered an alternate shift
upon selection.
* This is an open continuous announcement which allows applicants
to apply up to the closing date of the announcement 09/28/2023. The
roster will be used to fill an anticipated 15. Selections may be
made from certificates issued up to 12 months after the 1st cut-off
date listed below. Contingent upon funding and space requirements,
one or more vacancies may be filled at the locations listed in this
announcement as they become available. Applicants need to apply
and/or update their applications by 11:59 pm ET at the close of the
initial cutoff date to be considered which is 11/28/2022. This
announcement may be amended to include additional cut-off dates
within the 12-month period if needed, not later than 5 workdays
prior to the cut-off date or the final selection date. If the
position(s) are filled prior to the end of the roster, this
announcement may be closed out early. Contingent upon funding and
space requirements, one or more vacancies may be filled at the
locations listed in this announcement as they become available
* Eligible applicants who apply by the initial cutoff will be
considered first. All other applicants will be considered as
needed, to fill remaining vacancies. Any required documents should
be submitted at the time that you apply - documents will not be
accepted after the vacancy closes. Read more * Benefits Help Review
our benefits How You Will Be Evaluated You will be evaluated for
this job based on how well you meet the qualifications above. Your
application includes your resume, responses to the online
questions, and required supporting documents. Please be sure that
your resume includes detailed information to support your
qualifications for this position; failure to provide sufficient
evidence in your resume may result in a "not qualified"
determination. Rating: Your application will be evaluated on the
leadership and technical competencies of the position to be filled
per the Service's Management Selection Program (MSP) 2.0 which
covers Frontline, Department and Senior Manager positions.
Technical competencies for this position are: * Compliance
* Exceptional Accomplishment
* General Supervision
* LSR Core Qualifications
* Quality Management & Assurance
* Service Delivery
* Workload Processing IRS employees must complete the Leadership
Succession Review (LSR) Assessment. Step by step instructions, on
the on-line self assessment and managerial assessment, are
available at The results from this assessment are used in ranking
applicants on the leadership competencies. You will need the
results from this assessment to complete your on-line application.
Your rating may be lowered, if your responses to the online
questions are not supported. Referral: A category-like rating
(Quality Group) will be used to rate, rank and select eligible
candidates. If qualified, you will be assigned to one of three
quality level categories, Superior/Best Qualified, Highly Qualified
and Qualified. If you are among the top qualified candidates, your
application may be referred to a selecting official for
consideration. You may be required to participate in a selection
interview (telephonic and/or in person at the discretion of the
Selecting Official in accordance with hiring polices). We will not
reimburse costs related to the interview such as travel to and from
the interview site. If you are a displaced or surplus Treasury
employee eligible for the Career Transition Assistance Plan
(CTAP)you must receive a score of Highly Qualified or better to be
rated as "well qualified" to receive special selection priority. *
Benefits Help Review our benefits * Required Documents As a new or
existing federal employee, you and your family may have access to a
range of benefits. Your benefits depend on the type of position you
have - whether you're a permanent, part-time, temporary or an
intermittent employee. You may be eligible for the following
benefits, however, check with your agency to make sure you're
eligible under their policies. The following documents are required
and must be provided with your application. All application
materials, including transcripts, must be in English. * Resume -
Your resume MUST contain dates of employment (i.e., month/year to
month/year or to present). To ensure you receive full credit for
relevant experience, include the hours worked per week. We
recommend that your resume not exceed 5 pages, only the first 5
pages will be reviewed to determine your
eligibility/qualifications. If including Federal service
experience, provide pay plan, series and grade, i.e. GS-0301-09.
Your resume must NOT include photographs, inappropriate content, or
personal information such as age, gender, religion, social security
number. If your resume does not contain the required information
specified, or contains prohibited information as listed above, your
application will be determined incomplete, and you will not receive
consideration for this position. (Cover letters are optional.)
Please view Resume Tips.
* Online Application - Questionnaire
* Education - See Education Section above
* Registration/License (if applicable) - active, current
registration/license
* Current and Former Federal Employees - It is recommended that
yousubmit a copy of your most recent SF-50 (Notification of
Personnel Action) or equivalent personnel action form which shows
your current grade and competitive service status (Position
Occupied/Block 34 should reflect "1" and Tenure/Block 24 should
reflect "1" or "2").
* Performance Appraisal/Awards - You MUST submit a copy of your
most recent completed performance appraisal. If a revalidated
appraisal is used for merit promotion, the supervisor must prepare
a narrative for each critical job element that does not have a
narrative describing the performance in the appraisal period
covered by the rating. Note: If you are a manager or management
official, your most recent annual performance appraisal must be
used for the overall rating identified.
* IRS Reassignment Preference Program (RPP) (if applicable) - You
MUST meet the requirements in your RPP notice. Submit a copy of
your RPP Notice along with a copy of your most recent annual
performance appraisal.Your performance appraisal must have a fully
successful or higher overall rating.
* Career Transition Assistance Plan (CTAP) (if applicable) - You
MUST submit the required documentation as outlined at: Career
Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible,
you can apply for jobs within and outside the commuting area. If
you are a Treasury CTAP eligible can apply for jobs within the
commuting area. Please note that if you do not provide all required
information, as specified in this announcement, your application
will be determined incomplete, and you will not be considered for
this position (or may not receive the special consideration for
which you may be eligible). * How to Apply The following
instructions outline our application process. You must complete
this application process and submit any required documents by 11:59
p.m. Eastern Time (ET) on 09/28/2023 and/or cut-off dates in this
announcement. We are available to assist you during business hours
(normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying
online poses a hardship, please contact us by noon ET on
09/28/2023. To preview the Application Questionnaire, please click
the following link: * To begin the application process, click the
"Apply Online" button.
* You will be re-directed to USASTAFFING to complete your
application process; answer the online questions and submit all
required documents. (To submit supporting documents, import
documents from USAJOBS to the appropriate document types. If the
document you need was not imported from USAJOBS, you may upload it
directly into this application. To protect your privacy, we suggest
you first remove your SSN).
* To complete, you must click the "Submit Application" button prior
to 11:59 PM (ET) on 09/28/2023. To update your application,
including supporting documentation, at any time during the
announcement open period, return to your USAJOBS account (There you
will find a record of your application, the application status, and
an option to Update Application. This option will no longer be
available once the announcement has closed. To verify the status of
your application both during and after the announcement open
period, log into your USAJOBS account: . All of your applications
will appear on the Welcome page. The application record in your
USAJOBS account provides an Additional Application Information page
that provides information regarding the documentation you submitted
and any correspondence we have sent related to this application.
The Application Status will appear along with the date your
application was last updated. For information on what each
Application Status means, visit: Agency contact information (ERC)
Employee Resource Center Phone 866-743-5748 Email Address Small
Business Self Employed Campus Collection 1111 Constitution Ave NW
Washington, DC 20224 US Learn more about this agency Next steps
Treasury believes in a working environment that supports inclusion;
please view our reasonable accommodation policies and procedures at
We will provide reasonable accommodation to applicants with
disabilities on a case-by-case basis; please contact us if you
require this for any part of the application and hiring process.
Once your application package and online questionnaire is received
you will receive an acknowledgement email. You are responsible for
checking status updates and notifications
Keywords: Department Of The Treasury, Covington , Supervisory Contact Representative (12 Month Roster), Other , Covington, Kentucky
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