Member Services Representative
Company: Planet Fitness
Location: Covington
Posted on: March 16, 2023
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Job Description:
Job Summary The Member Services Representative will be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests. Essential Duties and
Responsibilities * Greet members, prospective members and guests,
providing exceptional customer service. * Handle all front desk
related activities including: * Answer phones in a friendly manner
and assist callers with a variety of questions. * Check members
into the system. * New member sign-up. * Take prospective members
on tours. * Facilitate needed updates to member's accounts. *
Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed. * Assist in maintaining the neatness and cleanliness of the
club. Qualifications/Requirements * Customer service background
preferred. * CPR and AED certified. * Basic computer proficiency. *
A passion for fitness and health. * Upbeat and positive attitude! *
Punctuality and reliability is a must. * Exceptional customer
service skills; able to interact in a positive and professional way
with members and co-workers, exceeding the member's expectations. *
Strong listener with the ability to empathize and problem solve. *
Demonstrate diplomacy in all interactions while using appropriate
behavior and language. * High School diploma/GED equivalent
required. * Must be 18 years of age or older. Physical Demands *
Continual standing and walking during shift. * Continual talking in
person or on the phone during shift. * Must be able to
occassionally lift up to 50 lbs. * Will occasionally encounter
toxic chemicals during shift. We are an equal opportunity employer
and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status, or any other
characteristic protected by law. JOIN THE CLUB. Enhancing people's
lives with an affordable, high-quality fitness experience requires
a team of inspiring, motivated and fun-loving go-getters. As one of
the largest and fastest-growing franchisors and operators of
fitness centers in the United States, Planet Fitness is just
getting warmed up. We're continuously seeking top talent to join us
in cultivating the Judgement Free Zone and shaping the future of
our brand. With more than 2,000 locations in all 50 states, the
District of Columbia, Puerto Rico, Canada, the Dominican Republic,
Panama, Mexico and Australia, there's plenty of opportunity on our
Planet and we are always looking for talented individuals to join
our team! Our member mission says it best: our product is a tool, a
means to an end; not a brand name or a mold maker, but a tool that
can be used by anyone. To use our product, members need to feel
inspired and motivated. That's where you come in. If you're looking
for a place where you can make a difference in a customer's life,
you've found it. Come to add your mojo to the Judgement Free Zone,
but stay for the feeling that you're making a difference on our
Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY
NEAR YOU. Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness, Covington , Member Services Representative, Other , Covington, Kentucky
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