Rep Communications Platform Specialist
Company: Fidelity Investments
Location: Covington
Posted on: March 19, 2023
Job Description:
Job Description:The RoleAre you analytical and collaborative,
and have the ability to prioritize multiple projects? Are you
passionate about using data to dynamically create personalized
communications? Are you comfortable using technology to build a
digital user experience? If so, this may be the role for you.The
Expertise We re Looking For
- BA/BS in systems information technology, marketing technology
or related area, and experience in Quadient and Salesforce
Marketing Cloud
- Email and print channel knowledge
- Familiar with using data to build personalized and customized
communications
- Willingness to develop and improve processes and infrastructure
within a dynamic team
- A customer-first mentality (customers here being both the
end-client and the rep-users of our communications)
- Strong attention to detail and methodical thinking\u00A0The
Purpose of Your RoleThe purpose of your role is to assist our reps
to deepen their relationship with our customers by developing
customizable and personalized letters and emails, making these
communications available through a distribution tool user interface
and ensuring their experience is intuitive and flawless.The Skills
You Bring
- Strong project management, time management, and organization
skills with an ability to successfully run and (re)prioritize
multiple projects simultaneously and mitigate potential risks
- Process and meticulous problem solver who provides clear
direction and maintains clear communication with others about the
work and results
- Adept at forming relationships across a highly matrixed
environment, collaborating on cross-functional teams, and
influencing direction where there isn t explicit authority
- Able to lead by demonstrating and establishing clarity,
optimally communicating, and reinforcing the value of collaboration
in improving team s performance.
- Ability to think strategically while implementing
tactically
- Strong decision-making skills and problem solving
- Ability to self-learn and self-directThe Value You DeliverThe
Platform Specialist will collaborate closely across multiple teams
to:
- Capture requirements and implement email and print
communications, developing, testing and installing the solution
through a defined process
- Collaborate with technology teams and/or use the technology
yourself to onboard new print and email programs and content to the
appropriate platforms, Salesforce Marketing Cloud (SFMC) and
Quadient, acting as the \u201Cvoice of the business\u201D
- Support cross-organizational projects as a subject matter
authority for Rep Communications channel, including but not limited
to: template specifications, technical design, channel best
practices, executional process and principles, data feed analysis,
and platform capabilities\u00A0How Your Work Impacts the
OrganizationThe Platform Specialist team works cross-functionally
to support the end-to-end enablement and implementation of
personalized communications. These communications support the
sales, service and relationship interactions our representatives
have with prospects and customers. Additionally, the team provides
leadership and support to improve processes and procedures that
make the channel more efficient.Certifications:Company
OverviewFidelity Investments is a privately held company with a
mission to strengthen the financial well-being of our clients. We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients' money.Join UsAt Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a , we
have been recognized by our employees as a Best Place to Work in
2022. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined.Many of our associates are
continuing to work remotely temporarily due to COVID-19. When
Fidelity employees eventually return to the office, our goal is for
most people to work flexibly in a way that balances both personal
and business needs with time onsite and offsite through what we're
calling \u0022.\u0022We invite you to Find Your Fidelity at
.Fidelity Investments is an equal opportunity employer. We believe
that the most effective way to attract, develop and retain a
diverse workforce is to build an enduring culture of inclusion and
belonging.Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Leave of Absence/Accommodation Team by sending an
email to--, or by calling 800-835-5099, prompt 2, option 3.
Keywords: Fidelity Investments, Covington , Rep Communications Platform Specialist, Other , Covington, Kentucky
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