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Rep Communications Platform Specialist

Company: Fidelity Investments
Location: Covington
Posted on: March 19, 2023

Job Description:

Job Description:The RoleAre you analytical and collaborative, and have the ability to prioritize multiple projects? Are you passionate about using data to dynamically create personalized communications? Are you comfortable using technology to build a digital user experience? If so, this may be the role for you.The Expertise We re Looking For

  • BA/BS in systems information technology, marketing technology or related area, and experience in Quadient and Salesforce Marketing Cloud
  • Email and print channel knowledge
  • Familiar with using data to build personalized and customized communications
  • Willingness to develop and improve processes and infrastructure within a dynamic team
  • A customer-first mentality (customers here being both the end-client and the rep-users of our communications)
  • Strong attention to detail and methodical thinking\u00A0The Purpose of Your RoleThe purpose of your role is to assist our reps to deepen their relationship with our customers by developing customizable and personalized letters and emails, making these communications available through a distribution tool user interface and ensuring their experience is intuitive and flawless.The Skills You Bring
    • Strong project management, time management, and organization skills with an ability to successfully run and (re)prioritize multiple projects simultaneously and mitigate potential risks
    • Process and meticulous problem solver who provides clear direction and maintains clear communication with others about the work and results
    • Adept at forming relationships across a highly matrixed environment, collaborating on cross-functional teams, and influencing direction where there isn t explicit authority
    • Able to lead by demonstrating and establishing clarity, optimally communicating, and reinforcing the value of collaboration in improving team s performance.
    • Ability to think strategically while implementing tactically
    • Strong decision-making skills and problem solving
    • Ability to self-learn and self-directThe Value You DeliverThe Platform Specialist will collaborate closely across multiple teams to:
      • Capture requirements and implement email and print communications, developing, testing and installing the solution through a defined process
      • Collaborate with technology teams and/or use the technology yourself to onboard new print and email programs and content to the appropriate platforms, Salesforce Marketing Cloud (SFMC) and Quadient, acting as the \u201Cvoice of the business\u201D
      • Support cross-organizational projects as a subject matter authority for Rep Communications channel, including but not limited to: template specifications, technical design, channel best practices, executional process and principles, data feed analysis, and platform capabilities\u00A0How Your Work Impacts the OrganizationThe Platform Specialist team works cross-functionally to support the end-to-end enablement and implementation of personalized communications. These communications support the sales, service and relationship interactions our representatives have with prospects and customers. Additionally, the team provides leadership and support to improve processes and procedures that make the channel more efficient.Certifications:Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling \u0022.\u0022We invite you to Find Your Fidelity at .Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to--, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments, Covington , Rep Communications Platform Specialist, Other , Covington, Kentucky

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