Customer Support Rep KY
Company: Fidelity Investments
Location: Covington
Posted on: April 24, 2024
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Job Description:
Job Description:
Are you ready to Launch into a career at Fidelity?
If so, please consider joining our customer service team in
Covington, KY. This role requires a consistent balance of remote
and on-site participation in our Covington office. Please be
mindful of commute distance when considering applying.
Our Career Development experience is a springboard to an amazing
career in which you change the lives of customers! Along with the
Fidelity benefits and support we provide; it could change yours as
well. Here are a few featured benefits (not all benefits are
listed) Maternal and Parental Leave, Tuition Reimbursement, Student
Loan Assistance, 401(K) with match, Health Insurance, Dental
Insurance, Vision Insurance, Disability Insurance, Paid Time off,
Commuter Benefit Program, Backup Dependent Care, Charitable match,
Concierge Services, Wellness Program, and Fitness
Reimbursement.
In this Customer Service role, you willhelp customers feel more
confident, make clearer decisions, and achieve their own financial
dreams. You'll assist with a broad range of needs including
answering questions about their account balance and helping to make
withdrawals, transfer funds, or find resources. We commit to
investing in you by strengthening your skills, experiences and
connections that will help advance your career at Fidelity.
The Customer Service role is similar to Entry Level Customer
Service, Contact Center Representative, Customer Service
Representative and Customer Support Representative roles.
How it works ---
Join a cohort of associates in a Customer Service role and during
the first six months, spend time training to become a Financial
Customer Associate. In this phase, you will start with basic
customer calls and progress to more sophisticated calls and/or
digital channels (e.g. email, live chat, etc.) related to our
clients 401K plans.
In the subsequent months, continue supporting customers through
potentially multiple channels to develop and hone your skills.
There will be time in the day (away from the phones) to join team
activities, get well-being support, and career coaching. There also
is an option to acquire your FINRA Series 7 and 63 licenses
depending on Career Path.
Advantages of the program ---
Onboarding & Experiential Learning: Training within an
industry-leading program will fully prepare you to develop the
skills needed to engage with customers, while we will provide
enrichment activities that will help "invest in you".
Rewards & Recognition: Your achievements will be celebrated as you
progress through the program.
Career Coaching: A Career Coach will help you understand the array
of career opportunities at Fidelity, identify a career path that
fits your interests, passions, and strengths, and chart a course to
help you grow.
This is a full-time hourly contact center position that also offers
the opportunity to work extra hours based on the business needs and
your availability. You do not need a finance background or a degree
to succeed in the role.
Skills You Bring
Ability to establish rapport and relationships through effective
communication
Listening and compassion skills to support the challenges of our
diverse customers
Adaptability and flexibility to succeed in various work
environments (i.e., balancing working from office and home,
overtime, etc.)
Handle a variety of situations and conversations driving towards a
resolution suitable for all
Self-motivated teammate with strong social skills who bring energy
and passion to the team
Can type 40 words per minute and pass a standard English grammar
test
The Value You Deliver
A passion for helping people
Desire for continual learning and dedication to study and apply new
concepts, learning quickly and retaining information to assist with
decision-making
Provide outstanding customer service and communication via voice or
digital channels
Shifts and Hours: Monday - Friday. Training hours are 8:30am -
5:00pm EST and post training must be able to work an 8hr shift
during the hours of 12:00 noon - 8:30pm EST
Click to learn more about Training Opportunities at Fidelity (opens
in a new tab) and how we support our associates
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to
strengthen the financial well-being of our clients. We help people
invest and plan for their future. We assist companies and
non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with
investment and technology solutions to help invest their own
clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a
meaningful career that positively impacts peoples' lives, including
yours. You can take advantage of flexible benefits that support you
through every stage of your career, empowering you to thrive at
work and at home. Honored with a Glassdoor Employees' Choice Award,
we have been recognized by our employees as a top 10 Best Place to
Work in 2024. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined.
Fidelity's working model blends the best of working offsite with
maximizing time together in person to meet associate and business
needs. Currently, most hybrid roles require associates to work
onsite all business days of one assigned week per four-week period
(beginning in September 2024, the requirement will be two full
assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our
associates and customers within a heavily regulated industry.
Certain roles may require candidates to go through a preliminary
credit check during the screening process. Candidates who are
presented with a Fidelity offer will need to go through a
background investigation, detailed in this document, and may be
asked to provide additional documentation as requested. This
investigation includes but is not limited to a criminal, civil
litigations and regulatory review, employment, education, and
credit review (role dependent). These investigations will account
for 7 years or more of history, depending on the role. Where
permitted by federal or state law, Fidelity will also conduct a
pre-employment drug screen, which will review for the following
substances: Amphetamines, THC (marijuana), cocaine, opiates,
phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe
that the most effective way to attract, develop and retain a
diverse workforce is to build an enduring culture of inclusion and
belonging.
Fidelity will reasonably accommodate applicants with disabilities
who need adjustments to participate in the application or interview
process. To initiate a request for an accommodation, contact the HR
Accommodation Team by sending an email to accommodations@fmr.com,
or by calling 800-835-5099, prompt 2, option 3.
We welcome those with experience in jobs such as Accounting
Manager, Accounting Assistant, and Accounts Payable Clerk and
others in the Accounting and Finance to apply.
Keywords: Fidelity Investments, Covington , Customer Support Rep KY, Other , Covington, Kentucky
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