Implementation Coordinator III
Company: Fifth Third Bank
Location: Cincinnati
Posted on: April 24, 2024
Job Description:
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Bank.Hours - Monday through Friday, 10 am to 7 pmGENERAL
FUNCTION:Facilitates all aspects of the multi-product on-boarding
process for Core, Premier and Premier Plus clients and complex
implementations maintenance requests , providing outstanding
customer service with minimal supervision. Is responsible for
collecting documents and forms, completion of required forms (for
example Implementation Request Forms), scheduling and conducting
regular status calls, coordination of testing, coordination of
training, client follow-up and other tasks related to
implementations.Responsible and accountable for risk by openly
exchanging ideas and opinions, elevating concerns, and personally
following policies and procedures as defined. Accountable for
always doing the right thing for customers and colleagues, and
ensures that actions and behaviors drive a positive customer
experience. While operating within the Bank's risk appetite,
achieves results by consistently identifying, assessing, managing,
monitoring, and reporting risks of all types.ESSENTIAL DUTIESAND
RESPONSIBILITIES:
- Ensure client satisfaction through taking ownership and
delivering timely resolution of client action items.
- Assist clients in new product assimilation and performs
follow-up as necessary.
- Review all requests for potential fraudulent activity prior to
implementing and reporting any suspicious fraudulent requests
according to Bancorp standards.
- Provide feedback to manager on ways to streamline the
implementation process or improve the overall client
experience.
- Take ownership and facilitates the implementation and
multi-product on-boarding process for Core, Premier and Premier
Plus clients and complex implementation maintenance requests.
- Coordinates communication with Treasury Management Officer,
Relationship Manager, Portfolio Manager, Client Service
Professional (CA, CSC Representative), Operations and clients
during implementation period.
- Proactive direct client contact to ensure proper implementation
and communication channels.
- Creates, maintains, and educates the client on implementation
project plan and other key deliverables as needed.
- Identify potential problem areas during the implementation
processes based on experience with past implementations.
Proactively addresses these areas by offering suggestions and
alternative solutions.
- Lead the implementation kickoff meeting with the client and
Relationship Team as needed.
- Gathers information from customer/relationship team and submits
the appropriate and accurate Implementation Request Form to the
Operations Implementation team.
- Monitors the Implementation Request Form to quickly assume
ownership of an escalation and take the necessary action to resolve
the issue or request.
- Schedule and lead recurring status update meeting with the
client as needed.
- Act as client liaison to Training team to ensure client
training is scheduled and executed.
- Ensure all service level agreements are properly communicated
with the client.
- Provide feedback to internal teams and client as appropriate
post implementation.
- Informs the Sales Team of possible cross sell
opportunities.
- Adheres to quality standards set forth for all implementation
requests.
- Acts as a mentor for newer Implementation Coordinator team
members.
- Subject to reasonable accommodation.MINIMUM KNOWLEDGE, SKILLS
AND ABILITIES REQUIRED:
- Bachelor's degree preferred.
- 3 years of Treasury or Commercial experience with knowledge of
numerous Treasury Management products.
- Previous TM Implementation experience preferred.
- Strong customer service orientation and relationship building
skills.
- Demonstrated understanding of Treasury Management products and
services required.
- Demonstrated project management skills preferred.
- Strong verbal and written communication skills.
- Must be detail oriented and possess critical thinking
skills.
- Ability to work collaboratively in a cross-functional team
environment.
- Requires the ability to apply a comprehensive knowledge of
systems, procedures, customers, products and processes to perform a
broad range of varied and demanding assignments within the client
services area.
- Ability to prioritize, multi-task and be
flexible.Implementation Coordinator IIILOCATION -- Cincinnati, Ohio
45227Fifth Third Bank, National Association is proud to have an
engaged and inclusive culture and to promote and ensure equal
employment opportunity in all employment decisions regardless of
race, color, gender, national origin, religion, age, disability,
sexual orientation, gender identity, military status, veteran
status or any other legally protected status.
Keywords: Fifth Third Bank, Covington , Implementation Coordinator III, Other , Cincinnati, Kentucky
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