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Client Care Specialist

Company: Home Instead
Location: Indianapolis
Posted on: July 9, 2024

Job Description:

Do you have a passion to work with seniors? Are you looking for a job that has a deeper purpose and has a positive impact on others? Look no further! This is what we do at Home Instead every day.At Home Instead, we provide a variety of non-medical services that allow seniors to remain in their home and meet challenges of aging with dignity, care, and compassion. Home Instead is a market leader with strong brand recognition. We have a good reputation because WE CARE. We have a responsibility to make sure people receive the care that they need. To do that, we look for people that are passionate and genuine.If you have everything above, read below to get a flavor of the position we have open!Qualifications:

  • CNA preferred
  • 3-5 years of experience in the healthcare industry
  • Experience in caregiving and personal care
  • Experience in client/patient management to ensure proper care
  • Ability to multitask in a fast-paced work environment.
  • Strong interpersonal and customer service skills.
  • Strong computer skills including Office 365 experience.
  • Previous customer service and high-volume scheduling experience is recommended.Primary responsibilities:
    • Maintain client and CAREGiver relations.
    • Introduce CAREGivers to clients in their homes
    • Perform quality assurance visits quarterly to all clients to ensure proper care.
    • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
    • Recognize opportunities to increase service hours with clients to enhance quality care.
    • Act as a CAREGiver as needed to take care of clients
    • Adhere to all company policies, procedures, and business ethic codes and ensure they are communicated and implemented within the team.
    • Perform other functions and responsibilities within the office which are deemed necessary.Benefits:
      • Competitive pay structure
      • Monthly incentive program
      • Retirement savings plan with company match
      • PTO
      • Hybrid position > combination of in-office and work in the fieldAll Applicants Must have the Following:* Valid Driver's License* Reliable vehicle and current auto insurance* Ability to pass a background check, driving record & drug screen* Must be 19 years or older

Keywords: Home Instead, Covington , Client Care Specialist, Other , Indianapolis, Kentucky

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